At a Glance
- Tasks: Welcome residents and visitors, manage inquiries, and ensure a safe environment.
- Company: Join a supportive team at The Carlyle House.
- Benefits: Flexible hours, part-time work, and a friendly atmosphere.
- Other info: Opportunity for growth and learning in a dynamic setting.
- Why this job: Make a difference in residents' lives while gaining valuable experience.
- Qualifications: High school diploma or equivalent; great communication skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
Job Descriptions
Part-time concierge/receptionist position.
Person needs to be flexible to help cover extra shifts, when needed as part of a team.
Overview
Enhance resident services and provides up to date information in a more efficient and timely manner.
Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties.
This position reports to the Business Office Manager or other assigned manager.
Physical Requirements
This position demands good physical and mental health.
The concierge might be required to lift, catty, walk, sit, push, pull and work a flexible schedule, must be able to move during work hours and able to lift and/or carry 20 pounds.
Duties
- Greets residents and provides general assistance to visitors, prospective residents, and families.
- Uses proper telephone skills.
- Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
- Completes daily check-in procedure.
- Maintains emergency contact information.
- Informs supervisor of any resident issues or concerns.
- Maintain coffee, water and snack station in the lobby area.
- Makes sure the lobby has fresh flowers and is appropriately appointed.
- Assist other departments with administrative functions.
- Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
- Attends all required training, in-service, and staff meetings.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
- Adheres to all policies and procedures of The Carlyle House.
- Performs other duties as assigned.
- Job Type: Part-time
Required Education
High school or equivalent
Front Desk Receptionist in Kettering employer: Carlyle House
At The Carlyle House, we pride ourselves on fostering a supportive and inclusive work environment where every team member plays a vital role in enhancing resident services. As a Front Desk Receptionist, you will enjoy flexible scheduling, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our residents and their families. Our commitment to employee well-being is reflected in our positive work culture, ensuring that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Receptionist in Kettering
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Carlyle House and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Carlyle House and let us see your personality shine through!
We think you need these skills to ace Front Desk Receptionist in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Carlyle House.
Get Familiar with Our Brand:Before applying, take some time to learn about Carlyle House and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Carlyle House
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Carlyle House.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Carlyle House will surely appreciate.
