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- Tasks: Support members and course users, ensuring they have an outstanding experience.
- Company: Fast-growing UK-based business consultancy and digital growth platform.
- Benefits: Flexible remote work, potential for full-time role, and access to courses.
- Why this job: Join a passionate team and help others succeed in their entrepreneurial journey.
- Qualifications: Excellent communication skills and experience in customer support preferred.
- Other info: Opportunity for hands-on experience with a dynamic digital business.
The predicted salary is between 13 - 16 £ per hour.
Carlton Scott is looking for a friendly, proactive, and detail-oriented Customer Success & Member Support Rep to ensure our members and course users receive an outstanding experience from the moment they join. If you are passionate about helping people feel supported, guided, valued, and you are comfortable using digital tools, we would love to hear from you.
About Carlton Scott: We are a fast-growing UK-based business consultancy and digital growth platform, supporting entrepreneurs and small business owners through mentorship, courses, and an exclusive membership community. Our goal is to become the most trusted business support brand in the UK. Delivering world-class service is a key part of that mission.
The Role: You will be the first point of contact for our members and course participants. Whether someone is signing up to our Business Lounge, purchasing a digital product, or requesting help with a resource, your role is to ensure they feel seen, supported, and successful.
Key Responsibilities:
- Respond to customer and member queries via email, chat, and community platforms
- Assist new members with onboarding, ensuring they know how to access their benefits
- Monitor membership platforms and course portals for any access issues or user friction
- Escalate technical problems or feedback to the relevant team
- Track member satisfaction, respond to feedback, and suggest ways to improve the customer journey
- Support the coordination of live sessions, reminders, and follow-ups
- Keep CRM or email automation tools updated with the correct contact data and member status
- Maintain an upbeat, professional tone that reflects the Carlton Scott brand
Who You Are:
- Naturally helpful, patient, proactive, with a genuine passion for people
- Organised, with excellent written communication skills
- Tech-comfortable, you don’t need to code, but you can handle basic admin in tools like ConvertKit, Kajabi, MailerLite, or similar platforms
- Confident in handling sensitive or frustrated customer queries with care
- Ideally experienced in a support or customer success role (especially for digital brands or membership platforms)
- Based in the UK or familiar with British tone and spelling
What You’ll Gain:
- Flexible remote work with regular, consistent hours
- The opportunity to grow into a full-time role as the business scales
- Hands-on experience with a fast-growing digital business and entrepreneur-focused brand
- Direct access to our founder and leadership team
- Full access to all of our courses, training, and business resources
How to Apply:
Send a short message outlining why you would be a great fit for this role, along with your CV and any examples of previous experience in support or community-based roles. If you have worked with online course platforms or CRMs, be sure to mention it.
Customer Success Team Member - Marketing in London employer: Carlton Scott Ltd
Contact Detail:
Carlton Scott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Member - Marketing in London
✨Tip Number 1
Get to know the company inside out! Research Carlton Scott, their mission, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for members, being clear and friendly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like ConvertKit or Kajabi before the interview. Mentioning your comfort with these platforms will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the Carlton Scott community.
We think you need these skills to ace Customer Success Team Member - Marketing in London
Some tips for your application 🫡
Be Yourself: When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Message: Make sure to customise your application to reflect how your skills and experiences align with what we’re looking for. Highlight any relevant experience in customer support or community roles, especially if you've worked with digital tools.
Keep It Concise: We appreciate a clear and concise application. Stick to the point and make sure to cover why you’d be a great fit for our team without rambling on. A well-structured message goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Carlton Scott Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Carlton Scott. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Success Team Member, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your patience and proactive approach in these situations.
✨Familiarise Yourself with Digital Tools
Since the role involves using platforms like ConvertKit and Kajabi, brush up on your knowledge of these tools. Even if you’re not an expert, showing that you’re tech-comfortable and willing to learn can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
