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For Companies At a Glance
- Tasks: Be the friendly first point of contact for our members and course users.
- Company: Join Carlton Scott, a fast-growing UK consultancy supporting entrepreneurs and small businesses.
- Benefits: Enjoy flexible remote work, consistent hours, and access to all courses and resources.
- Why this job: Make a real impact by helping others succeed in their business journeys.
- Qualifications: Must be proactive, organised, and comfortable with digital tools; experience in support is a plus.
- Other info: Opportunity to grow into a full-time role as the business expands.
Job Title: Customer Success & Member Support Representative
Location: Remote (UK-based preferred)
Type: Part-Time or Freelance
Carlton Scott is looking for a friendly, proactive, and detail-orientedCustomer Success & Member Support Repto ensure our members and course users receive an outstanding experience from the moment they join. If you\’re passionate about helping people feel supported, guided, valued, and you’re comfortable using digital tools, we’d love to hear from you.
About Carlton Scott
We are a fast-growing UK-based business consultancy and digital growth platform, supporting entrepreneurs and small business owners through mentorship, courses, and an exclusive membership community. Our goal is to become the most trusted business support brand in the UK.Delivering world-class service is a key part of that mission.
The Role
You’ll be the first point of contact for our members and course participants. Whether someone is signing up to our Business Lounge, purchasing a digital product, or requesting help with a resource, your role is to ensure they feel seen, supported, and successful.
Key Responsibilities
- Respond to customer and member queries via email, chat, and community platforms
- Assist new members with onboarding, ensuring they know how to access their benefits
- Monitor membership platforms and course portals for any access issues or user friction
- Escalate technical problems or feedback to the relevant team
- Track member satisfaction, respond to feedback, and suggest ways to improve the customer journey
- Support the coordination of live sessions, reminders, and follow-ups
- Keep CRM or email automation tools updated with the correct contact data and member status
- Maintain an upbeat, professional tone that reflects the Carlton Scott brand
Who You Are
- Naturally helpful, patient, proactive, with a genuine passion for people
- Organised, with excellent written communication skills
- Tech-comfortable, you don’t need to code, but you can handle basic admin in tools like ConvertKit, Kajabi, MailerLite, or similar platforms
- Confident in handling sensitive or frustrated customer queries with care
- Ideally experienced in a support or customer success role (especially for digital brands or membership platforms)
- Based in the UK or familiar with British tone and spelling
What You’ll Gain
- Flexible remote work with regular, consistent hours
- The opportunity to grow into a full-time role as the business scales
- Hands-on experience with a fast-growing digital business and entrepreneur-focused brand
- Direct access to our founder and leadership team
- Full access to all of our courses, training, and business resources
How to Apply
Send a short message outlining why you’d be a great fit for this role, along with your CV and any examples of previous experience in support or community-based roles. If you\’ve worked with online course platforms or CRMs, be sure to mention it.
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Customer Success Team Member - Marketing employer: Carlton Scott Ltd
Contact Detail:
Carlton Scott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Member - Marketing
✨Tip Number 1
Familiarise yourself with the digital tools mentioned in the job description, like ConvertKit and Kajabi. Having a good grasp of these platforms will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your passion for customer success by sharing specific examples from your past experiences. Whether it's resolving a tricky customer issue or enhancing user experience, we want to see how you've made a difference in previous roles.
✨Tip Number 3
Engage with our community on social media or forums before applying. This will give you insights into our brand and help you understand our members' needs, which is crucial for a role focused on customer support.
✨Tip Number 4
Prepare to discuss how you would handle sensitive customer queries. We value empathy and professionalism, so think about scenarios where you've successfully navigated challenging interactions and how you can apply those skills here.
We think you need these skills to ace Customer Success Team Member - Marketing
Some tips for your application 🫡
Tailor Your Message: When writing your application message, make sure to highlight your passion for customer support and how your skills align with the role. Mention specific experiences that demonstrate your ability to help others feel supported and valued.
Showcase Relevant Experience: Include examples of previous roles where you provided support or worked in community-based environments. If you've used digital tools like ConvertKit or Kajabi, mention these experiences to show your tech comfortability.
Highlight Communication Skills: Since excellent written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use a friendly and professional tone that reflects the Carlton Scott brand.
Follow Application Instructions: Make sure to include your CV and any relevant examples of your work as specified in the job description. Double-check that you’ve addressed all points mentioned in the application process to avoid missing out on important details.
How to prepare for a job interview at Carlton Scott Ltd
✨Show Your Passion for Customer Success
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've supported customers in the past and how it made you feel. This will demonstrate that you align with Carlton Scott's mission of providing outstanding member experiences.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools like ConvertKit, Kajabi, or MailerLite, take some time to learn about these platforms before your interview. Being able to discuss your experience or knowledge of these tools will show that you're tech-comfortable and ready to hit the ground running.
✨Prepare for Common Customer Queries
Think about the types of questions or issues members might have when joining a community or using digital products. Prepare thoughtful responses or solutions to these queries, as this will showcase your proactive approach and problem-solving skills.
✨Demonstrate Your Organisational Skills
As the role requires excellent organisational abilities, be ready to discuss how you manage your time and tasks effectively. You could share examples of how you've successfully handled multiple responsibilities in previous roles, which will highlight your suitability for the position.
