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- Tasks: Deliver exceptional customer service and handle travel bookings with flair.
- Company: Dynamic travel agency based in London, offering a vibrant work culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
- Why this job: Join a passionate team and make travel dreams come true for customers.
- Qualifications: Fluent in Portuguese and English, with travel industry experience and GDS knowledge.
The predicted salary is between 30000 - 40000 £ per year.
This exciting opportunity includes an array of tasks in which no day will be the same. The Portuguese Speaking Customer Service Executive shall be handling calls from customers and deliver an exceptional level of customer service that continually exceeds their expectations. The customer service executive shall be providing expert advice and accurate information to customers including pre and post travel bookings, amendments and cancellations while checking travel documentation.
To be considered for this role, you must have travel agency, tour operator or hotel experience, able to read and write both Portuguese and English fluently and be able to handle a wide range of customers for pre and post travel. Ability to think on your feet, along with excellent communication skills is imperative for this customer service role along with meticulous attention to detail. Strong technical skills and Microsoft program knowledge is essential, with excellent listening and problem solving skills along with the ability to provide empathy with the customer.
EXPERIENCE REQUIRED:
- GDS trained senior travel consultant position you will have proven experience with one of the major reservation systems such as Amadeus or Worldspan.
- You will need to have experience with fares & ticketing, issuing EMDS and refunds.
- We are looking for someone who can work in the evening and weekends based on a 5 day week.
- This role is suited to someone who has worked out of hours and can commit to work later in day and at weekends.
Senior Travel Executive employer: Carlton Leisure (UK), Ltd.
Contact Detail:
Carlton Leisure (UK), Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Travel Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of GDS systems like Amadeus or Worldspan, and be ready to discuss your experience with ticketing and customer service scenarios. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge. So, hop on over and check out what we have to offer!
We think you need these skills to ace Senior Travel Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel agency or hotel experience. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in customer service and any GDS systems you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Travel Executive role. Share specific examples of how you've exceeded customer expectations in the past – we love a good story!
Show Off Your Language Skills: Since this role requires fluency in both Portuguese and English, make sure to highlight your language skills prominently. If you have any relevant certifications or experiences, include those too – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carlton Leisure (UK), Ltd.
✨Know Your Stuff
Make sure you brush up on your travel agency, tour operator, or hotel experience. Be ready to discuss specific scenarios where you've handled customer queries, especially in pre and post travel situations. This will show that you’re not just familiar with the industry but also have practical knowledge.
✨Language Skills Matter
Since the role requires fluency in both Portuguese and English, practice speaking and writing in both languages before the interview. You might be asked to demonstrate your language skills, so prepare to answer questions or even role-play scenarios in both languages.
✨Show Off Your Tech Savvy
Familiarise yourself with major reservation systems like Amadeus or Worldspan. Be prepared to discuss your experience with fares, ticketing, and refunds. If you can, bring examples of how you've used these systems effectively in past roles.
✨Demonstrate Empathy and Problem-Solving
Think of examples where you’ve had to handle difficult customers or resolve issues under pressure. Highlight your listening skills and how you empathised with customers to provide solutions. This will showcase your ability to think on your feet and deliver exceptional customer service.