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- Tasks: Deliver exceptional customer service and handle travel bookings with flair.
- Company: Dynamic travel agency based in London, offering a vibrant work culture.
- Benefits: Permanent position with competitive salary and flexible working hours.
- Other info: Exciting role with opportunities to work evenings and weekends.
- Why this job: Join a passionate team and make travel dreams come true for customers.
- Qualifications: Fluent in Portuguese and English, with travel industry experience and GDS knowledge.
The predicted salary is between 30000 - 40000 £ per year.
This exciting opportunity includes an array of tasks in which no day will be the same. The Portuguese Speaking Customer Service Executive shall be handling calls from customers and deliver an exceptional level of customer service that continually exceeds their expectations. The customer service executive shall be providing expert advice and accurate information to customers including pre and post travel bookings, amendments and cancellations while checking travel documentation.
To be considered for this role, you must have travel agency, tour operator or hotel experience, able to read and write both Portuguese and English fluently and be able to handle a wide range of customers for pre and post travel. Ability to think on your feet, along with excellent communication skills is imperative for this customer service role along with meticulous attention to detail. Strong technical skills and Microsoft program knowledge is essential, with excellent listening and problem solving skills along with the ability to provide empathy with the customer.
Location: London
Job type: Permanent
- Arranging VIP meet and greet services
- Liaising with airlines and hoteliers
- Ticketing, ticket exchanges and ticket refunds
EXPERIENCE REQUIRED:
GDS trained senior travel consultant position you will have proven experience with one of the major reservation systems such as Amadeus or Worldspan. You will need to have experience with fares & ticketing, issuing EMDS and refunds. We are looking for someone who can work in the evening and weekends based on a 5 day week. This role is suited to someone who has worked out of hours and can commit to work later in day and at weekends.
Senior Travel Executive in London employer: Carlton Leisure (UK), Ltd.
Contact Detail:
Carlton Leisure (UK), Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Travel Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your travel knowledge and customer service skills. Think about scenarios where you've gone above and beyond for a customer, as these stories will showcase your ability to exceed expectations.
✨Tip Number 3
Don’t forget to show off your tech skills! Familiarise yourself with GDS systems like Amadeus or Worldspan, and be ready to discuss your experience with ticketing and refunds. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows us you're serious about joining our team and ready to take on the exciting challenges of a Senior Travel Executive.
We think you need these skills to ace Senior Travel Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel agency or hotel experience. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in ticketing and customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Travel Executive role. Share specific examples of how you've exceeded customer expectations in the past.
Show Off Your Language Skills: Since fluency in Portuguese and English is key, make sure to mention your language skills prominently. We love candidates who can communicate effectively with a diverse range of customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Carlton Leisure (UK), Ltd.
✨Know Your Stuff
Make sure you brush up on your travel agency and customer service knowledge. Familiarise yourself with common travel scenarios, ticketing processes, and the GDS systems like Amadeus or Worldspan. This will help you answer questions confidently and show that you're ready for the role.
✨Showcase Your Language Skills
Since fluency in Portuguese and English is a must, be prepared to demonstrate your language skills during the interview. You might be asked to handle a mock customer call in both languages, so practice speaking clearly and professionally in both tongues.
✨Highlight Your Problem-Solving Skills
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to discuss how you handled difficult situations, showing your ability to think on your feet and provide empathetic solutions.
✨Be Ready for Technical Questions
Expect questions about your technical skills, especially regarding Microsoft programs and reservation systems. Brush up on your knowledge and be prepared to discuss how you've used these tools in previous roles to enhance customer service.