At a Glance
- Tasks: Lead the Front Office team, ensuring top-notch guest experiences and smooth operations.
- Company: Join a vibrant hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Competitive salary, training opportunities, and a chance to grow in the hospitality industry.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be the face of the hotel, making memorable moments for guests every day.
- Qualifications: GCE ‘A’ Level or Diploma in Tourism Studies with 3 years in a similar role.
The predicted salary is between 30000 - 40000 £ per year.
Job Responsibilities:
- Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge.
- Handles all guest complaints/feedback in a professional manner.
- Follow up on guest complaints efficiently and take corrective action.
- Provides on-site support to guests' needs and queries.
- Report in the Occurrence log with all relevant information for Management to review.
- Updates guests’ preferences and history diligently for reference and follow-ups.
- Oversee and supervises guest arrivals and departures with the front office team.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- To welcome VIPs in the absence of Senior Management when required.
- Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel.
- Attends daily internal operations meeting.
- Conducts regular checks to ensure service standards of Front Office staff are in compliance with Hotel’s stipulated standards.
- Updates & briefs Front Desk staff on the amenities/facilities/promotions within hotel and around town.
- Works closely with other operational departments, in particular Housekeeping, to provide seamless and consistent guest service.
- Train new and existing staff to ensure consistency in service delivery to our guest.
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
- Monitor all both Clubs/ VIPs guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures.
- Perform Night Audit Duties and distribution of departmental reports.
- Performs any other job tasks assigned by Front Office Management.
Education & Work Experience:
- GCE ‘A’ Level or Diploma in Tourism Studies.
- At least 3 years in a similar position.
- Possesses a friendly and confident personality.
- Excellent knowledge on PMS Opera system.
- Prior knowledge on handling difficult situations professionally preferred.
Duty Manager in Penarth employer: CARLTON HOTEL (SINGAPORE) PTE LTD
As a Duty Manager at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes and opportunities for career advancement, all while fostering a culture of teamwork and excellence in guest service. Located in a vibrant area, our hotel not only provides a rewarding career but also a chance to engage with a diverse clientele and enjoy the unique benefits of working in hospitality.
Contact Details:
CARLTON HOTEL (SINGAPORE) PTE LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend to get comfortable with your responses, especially how you’d handle guest complaints or train new staff.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your friendly and confident nature shine through. Remember, they’re looking for someone who can connect with guests and lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your experience in front office operations and any relevant skills that match the job description. We want to see how your background fits with what we’re looking for!
Showcase Your Customer Service Skills:Since this role involves handling guest complaints and ensuring satisfaction, be sure to include examples of how you've successfully managed customer interactions in the past. We love seeing those real-life experiences!
Be Professional Yet Approachable:Your written application should reflect a friendly and confident personality. Use a tone that’s professional but also shows your approachable side. We’re all about creating a welcoming environment here at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CARLTON HOTEL (SINGAPORE) PTE LTD
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Duty Manager. Familiarise yourself with Front Office functions, guest complaint handling, and the importance of seamless service delivery. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be dealing with guests and staff regularly. Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your friendly and confident personality, as this is key to providing excellent guest service.
✨Demonstrate Teamwork and Leadership
Be ready to discuss your experience in training and supervising staff. Talk about how you've worked closely with other departments, like Housekeeping, to ensure a smooth operation. This shows that you can lead a team while maintaining strong interdepartmental relationships.
✨Familiarise Yourself with Hotel Standards
Research the hotel’s standards and procedures, especially regarding reception and cashiering. Knowing the PMS Opera system is a plus, so if you have experience with it, mention it! This will demonstrate your readiness to hit the ground running.
