At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting our healthcare team.
- Company: Join the Carlton Group Practice, a welcoming team in Burton upon Trent.
- Benefits: Part-time hours, NHS Pension Scheme, and ongoing training opportunities.
- Other info: Flexible shifts across two sites with a focus on teamwork and patient support.
- Why this job: Make a real difference in patient care while growing your skills in a supportive environment.
- Qualifications: Good education, communication skills, and a full UK driving licence are essential.
The predicted salary is between 13 - 16 £ per hour.
Join our friendly and supportive team at Carlton Group Practice, where your role as a Receptionist will make a real difference to the lives of over 17,000 patients. We are a large, welcoming practice based in the heart of Burton upon Trent, operating across two sites, Carlton Street Surgery and King Street Surgery.
As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm welcome and ensuring they are navigated to the appropriate service or healthcare professional. You will also support the clinical and administrative teams with a range of essential tasks that help the practice run smoothly. This is a part‑time position for 25 hours per week, ideally spread across 5 days. Flexibility is key for this role, as you may be required to adapt to varying shifts and provide cover when needed. A full UK driving licence and access to a vehicle are essential, as you will work across both sites and may need to travel during your shift.
We are looking for someone who is organised, approachable, and committed to delivering excellent patient care in a busy environment. In return, we offer a supportive and inclusive working environment, access to the NHS Pension Scheme, and opportunities for ongoing training and development to help you grow in your role. You’ll be part of a team that values collaboration, professional growth, and making a positive impact on patient care.
Main duties of the job:- Provide a courteous and efficient reception service to patients, visitors and healthcare professionals.
- Receive and assist patients in accessing services, both in person and via telephone.
- Process appointment requests, home visit requests and telephone consultations using internal triage pathways.
- Accurately take and relay messages to the appropriate team members.
- Register new patients and update patient records on the clinical system.
- Handle general enquiries and explain practice procedures to patients.
- Process and distribute incoming and outgoing communications, including emails, letters and test results.
- Liaise with external healthcare providers as required.
- Maintain confidentiality and adhere to data protection policies at all times.
- Process payments for private services and issue receipts.
- Support the clinical team by printing forms, processing samples and managing administrative tasks.
- Monitor and respond to the practice’s generic email inbox.
- Assist with general office duties including photocopying, filing and scanning.
- Open and close the premises in line with practice protocols.
- Provide cover for absent colleagues and support the wider team as needed.
- Undertake any other duties appropriate to the role as directed by the management team.
Carlton Group Practice is a large and friendly GP practice located close to the centre of Burton upon Trent, caring for over 17,000 patients across two sites, Carlton Street Surgery and King Street Surgery. Our clinical team includes 6 GP Partners, salaried GPs, clinical pharmacists, a paramedic, pharmacy technicians, practice nurses, health‑care assistants and care coordinators. An experienced and dedicated management and administrative team support this multidisciplinary team, all working together to provide high‑quality, patient‑centred care.
Qualifications:- Good standard of education (GCSE English and Maths)
- Excellent communication skills (written, oral and presenting)
- Ability to prioritise own workload
- General office / administration experience
- Ability to work as part of a team
- Ability to follow protocol
- Experience of SystmOne and other Windows/Web based software
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills and diplomatic
- Ability to use initiative, judgement and common sense
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Flexibility to working hours as required
- An understanding, acceptance and adherence to the need for strict confidentiality
- Full driving licence with access to own vehicle (travel may be necessary between practices)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Receptionist in Burton upon Trent employer: Carlton Group Practice
At Carlton Group Practice, we pride ourselves on being a supportive and inclusive employer, dedicated to the well-being of our staff and the patients we serve. Located in the heart of Burton upon Trent, our practice offers a collaborative work culture where you can grow professionally through ongoing training and development opportunities. Join us and be part of a team that values your contributions and is committed to making a positive impact on the lives of over 17,000 patients.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Receptionist in Burton upon Trent
✨Tip Number 1
Get to know the practice! Research Carlton Group Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips about the practice and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Carlton Group Practice team.
We think you need these skills to ace Practice Receptionist in Burton upon Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to the role, just like you would when welcoming patients at the reception.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or administration. We’re looking for someone organised and approachable, so share examples that showcase these skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team at Carlton Group Practice.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our supportive team.
How to prepare for a job interview at Carlton Group Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Carlton Group Practice. Familiarise yourself with their services, values, and the patient demographic they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Think about times when you’ve handled difficult situations or provided exceptional service to patients or customers.
✨Demonstrate Flexibility and Team Spirit
Given the need for flexibility in this role, be ready to discuss your adaptability. Share experiences where you’ve successfully adjusted to changing circumstances or supported your team during busy periods. Highlighting your cooperative nature will resonate well with the practice's collaborative culture.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing multiple phone calls or dealing with an upset patient. Practise your responses to these scenarios, focusing on your organisational skills and ability to prioritise tasks effectively.
