At a Glance
- Tasks: Lead a team to deliver outstanding customer service and enhance resident experiences.
- Company: Join TLC Care, where Truth, Love, and Compassion are at our core.
- Benefits: Enjoy competitive pay, discounts, free meals, and excellent training opportunities.
- Other info: Work in a supportive environment with great growth potential.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a professional appearance are essential.
The predicted salary is between 25000 - 26775 £ per year.
About TLC Care: TLC Care's values of Truth, Love, and Compassion are embedded in everything we do for our residents. Our people are our core asset, and we work hard to engage with team members to maintain our homes as preferred places to live and work. We seek team members who share our values, are passionate about their work, and can deliver an excellent service experience.
Role Purpose: The main purpose of the Customer Service Supervisor's role is to lead by example in providing an outstanding customer experience across all areas of the business. You will ensure your care home is the care home of choice in your local area by delivering exceptional customer service. You will model our values of Truth, Love, and Compassion, embedding them throughout the home. You will proactively address customer feedback with effective communication and complaint resolution, using feedback to drive continuous improvement.
Key Responsibilities:
- Be the first point of contact for all telephone calls and visitors, ensuring all customers, internal and external, are treated professionally with respect and dignity.
- Support stakeholders by providing advice on our products and services.
- Assist with administrative duties as directed by the Business Support Manager.
We Offer:
- A high-specification working environment
- Competitive pay rates
- Discounts at high street retailers and supermarkets
- Discounted gym memberships
- Subsidised healthcare cash plans
- Auto-enrollment pension scheme
- Free meals
- Excellent training and development opportunities within a growing organization
Requirements:
- Strong communication skills with an excellent telephone manner, remaining courteous at all times
- Professional, neat appearance
- Ability to manage time effectively, prioritising and organising work appropriately
- Good attention to detail
- PC literate
- Satisfactory DBS checks and references
- Legal eligibility to work in the UK
Customer Service Supervisor in Barnet employer: Carlton Court Care Home
TLC Care is an exceptional employer that prioritises the well-being of both its residents and team members, fostering a supportive and compassionate work environment. With competitive pay, comprehensive benefits, and clear pathways for career progression through our Learning Academy, we empower our staff to grow while delivering outstanding care. Join us in making a meaningful difference in the lives of our elderly residents, all within a home that values Truth, Love, and Compassion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Barnet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlton Court Care Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlton Court Care Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor in Barnet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlton Court Care Home:Your cover letter is your chance to shine! Tell us why you want to work at Carlton Court Care Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlton Court Care Home!
How to prepare for a job interview at Carlton Court Care Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
