Assistant Housekeeper

Reports to

Executive Housekeeper

Job Responsibilities

• Ensures that all guestrooms, public areas, service areas and back-of-house areas are cleaned, presented and supplied consistently in accordance with the hotel's approved quality standards, standard operating procedures and expectations.
• Maintains a strong and visible focus on room quality, cleanliness, presentation, functionality and attention to detail, taking immediate corrective action whenever standards are not achieved.
• Conducts and documents daily inspections of cleaned guestrooms, occupied rooms where appropriate, vacant rooms, arrival rooms, service areas and public areas to verify that required standards are consistently met.
• Carries out regular unannounced spot checks of guestrooms and Room Attendants' work, records the findings, identifies recurring trends and provides timely coaching or retraining where required.
• Ensures that rooms are released for guest occupancy only after all cleanliness, presentation, amenities and maintenance requirements have been checked and found satisfactory.
• Coordinates closely with Engineering on the guestrooms Preventive Maintenance Programme (PPM), including room access, scheduling, defect identification and the timely return of rooms to inventory.
• Inspects guestrooms following PPM or repair work to confirm that maintenance has been completed satisfactorily, the room has been thoroughly cleaned, and all quality standards have been restored before release.
• Raises, monitors and follows up all housekeeping and room-related maintenance work orders through to completion; escalates overdue, recurring or guest-impacting defects to the Executive Housekeeper and Engineering.
• Analyses inspection scores, spot-check findings, guest feedback and recurring defects, and implements corrective action plans to improve room quality and prevent recurrence.
• Plans, coordinates and administers guestroom and public-area operations, ensuring effective deployment of associates and completion of assigned work.
• Supervises the performance of Room Attendants and other housekeeping associates, correcting deficient conditions, conduct and work practices through coaching, training and appropriate follow-up.
• Handles associate grievances and disciplinary matters and provides counselling in accordance with hotel policies and procedures.
• Ensures that an effective pest‑control programme is maintained throughout the hotel and that any evidence of pest activity is reported and followed up promptly.
• Safeguards housekeeping equipment and ensures that trolleys, pantries, linen rooms and storage areas are clean, properly arranged, safely maintained and regularly checked.
• Assists in overseeing the maintenance of plants, gardening, landscaping and floral arrangements throughout the hotel.
• Maintains a high level of guest service and ensures a prompt, professional and appropriate response to all guest requests and quality concerns.
• Conducts performance appraisal reviews for housekeeping associates and provides clear guidance, feedback and development support.
• Prepares accurate operational, inspection, PPM, defect and quality reports for review by the Executive Housekeeper.

Requirements

• Minimum 2 years’ experience in a similar job role preferably in a hotel
• Proficient in MS Office applications
• Strong team player
• Possesses good communication and leadership skills
• Secondary education or equivalent

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