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- Tasks: Help clients plan amazing trips and provide top-notch customer service.
- Company: Join CWT, a leader in the travel industry with a vibrant culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for growth.
- Why this job: Be part of a team that creates unforgettable travel experiences.
- Qualifications: Customer service experience and passion for travel are a plus.
- Other info: Embrace a dynamic workplace with a focus on continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
Join our team as a Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!
CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.
Requirements- You delight the traveller/travel arranger: Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT’s commercial value: Sell products that are of commercial value to CWT and contribute to CWT’s profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change.
- You strengthen the CWT brand: Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Qualifications- Experience in the travel industry in a similar position or in a customer service centre (nice to have)
- English fluent: written and verbal
- Additional languages: German, Dutch, French, Spanish, Italian – will be a big asset!
- Knowledge of GDS (preferably Sabre, Galileo) but it’s not mandatory
- Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
- Excellent communication skills and follow through required to advise clients of those requirements
- Ability to handle multi-cultural sometimes multi-lingual clientele
- Superior written and verbal communication skills (in person and on phone)
- Customer focused and service oriented
- Results-driven
- Adaptable and motivated to learn
- Influence and diplomacy
- Proficiency in technology to research options and to complete process requirements
As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Business Travel Consultant - Warrington employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant - Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Business Travel Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching CWT and its values. Understand what makes them tick and how you can contribute to their mission of delivering the perfect trip. Tailor your responses to show how you embody their core values.
✨Tip Number 3
Practice your communication skills! As a Business Travel Consultant, you'll need to connect with clients and build trust. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the CWT team and ready to embrace the unique culture we offer.
We think you need these skills to ace Business Travel Consultant - Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Travel Consultant role. Highlight your relevant experience in the travel industry and showcase how you can delight travellers and build CWT's commercial value.
Show Off Your Communication Skills: Since this role requires excellent communication, use your application to demonstrate your written skills. Keep it clear, concise, and engaging – just like you would when speaking to a client!
Highlight Your Adaptability: CWT values flexibility, so share examples of how you've adapted to changing situations in previous roles. This will show us that you're ready to embrace new technologies and ways of working.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Stuff
Before the interview, brush up on your knowledge of the travel industry and CWT's services. Familiarise yourself with common travel arrangements, GDS systems, and international travel requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delighted customers or solved problems effectively. Think about how you can demonstrate your ability to connect with clients and build trust, as this is crucial for a Business Travel Consultant.
✨Embrace Adaptability
CWT values flexibility, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share specific instances where you successfully adjusted your approach to meet client needs or overcome challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about CWT's approach to customer service or how they embrace new technology. This shows your enthusiasm for the role and helps you understand if the company aligns with your values.