Travel Experience Counselor (TEC II)

Travel Experience Counselor (TEC II) (250000DE)

As a Travel Counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

As part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

Our Traveler Experience (TX) team is seeking a highly skilled and experienced Travel Counselor to provide consultative customer support services on a dedicated client team looking after a client within financial services.

Main Responsibilities

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced

Qualifications

Experience & Education

• Educated to secondary school level or higher
• 2+ years of experience working as a travel counselor

Knowledge, Skills and Abilities (KSAs)

• Strong verbal and written communication skills
• Good travel industry knowledge
• Skilled in Amadeus GDS and other booking tools used by CWT

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant\’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.