Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable travel experiences for corporate clients by managing bookings and resolving issues.
- Company: Join a leading travel consultancy known for its dynamic environment and exceptional service.
- Benefits: Comprehensive training, career growth opportunities, and a supportive team culture.
- Why this job: Be at the heart of business travel, helping people connect and explore the world.
- Qualifications: 2+ years in travel consulting or 5 years in customer service; passion for high-quality service.
- Other info: Must be a UK resident for at least 5 years; equal opportunity employer.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Job Description – Travel Experience Counselor II (250000D0)
Travel Experience Counselor II – ( 250000D0 )
Purpose of the role
Our Traveler Experience (TX) team is seeking a highly skilled and experiencedTravel Counselorto join ourERM team. Counselors work in a high-touch service environment to book travel and accommodation for all ERM clients.
About the opportunity
Working from home and being part of a strong Energy Resources and Marine Team, you will provide a range of solutions for our client’s travel needs.
Main Responsibilities
- Currently 0830-1700 Monday – Friday – subject to change
- Required to work Bank Holidays
- ERM fares knowledge is preferred but training will be provided.
- Hotel bookings- Rotational, multi guests into same or similar properties offering additional services such as billback, car parking, meals and laundry.
- Provide full Domestic and International consulting service Global client.
- Be able to provide and maintain a high level of customer service.
- Process and complete travel requirements as requested by corporate clients in accordance with their travel policy and relevant Service Level Agreement (SLA). This covers all aspects of a corporate travel consultant role, not limited to air, car and hotel, with opportunities to learn new processes.
- Perform in a proactive manner displaying initiative and ownership, integrity, care, and passion in all you do
- Taking responsibility of each interaction and being able to problem solve and provide relevant and accurate information in a timely manner for client queries
- Regular travel workshops, supplier and CWT training provided
- Creates and accurately completes complex travel requests (car, hotel, air, rail) for ERM travelers
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Proactively offers best options based on client travel policy and requirements for each interaction
- Responds to requests (phone, email, chat) promptly, completely, and professionally
- Accurately follows and applies client travel policy based on travel type and client expectations
- Demonstrates excellent professional customer service and problem resolution skills
- May manage first level customer complaints/escalation (pre-travel or on-trip)
- Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally
- Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment
- Proactively assists the team and other team members in resolving problems, learning and research
- Provides new ideas, feedback and out of the box thinking to leadership
- Effectively demonstrates patience, empathy, understanding while controlling the contact
- Must be a “Team Player” and work cohesively with others internally and externally
- Ability to work and adapt in a constantly changing, fast paced environment
- Assignments include both routine and non-routine work
Qualifications
- Experience in travel industrymin 3 years
- Strong International fares knowledge (ERM preferred but not essential, as full training will be provided)
- Strong customer service experience is required
- Superior written and verbal communication
- Your values resonate with CWT Values – Leadership, Integrity, Passion and Care
As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant\’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us
#J-18808-Ljbffr
Travel Experience Counselor II employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Counselor II
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Travel Experience Counselor II role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and travel arrangements. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and problem-solving skills.
✨Tip Number 3
Show off your passion for travel! When you get the chance to chat with potential employers, share your own travel experiences and how they’ve shaped your understanding of customer needs. This personal touch can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to an unforgettable travel experience for our clients.
We think you need these skills to ace Travel Experience Counselor II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Experience Counselor II role. Highlight your experience in customer service and any relevant travel consultancy skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and customer service, and explain why you’re the perfect fit for us. Don’t forget to mention your experience with GDS systems like Sabre or Amadeus.
Showcase Problem-Solving Skills: In your application, give examples of how you've solved problems in previous roles. We love candidates who can think on their feet and provide exceptional service, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Stuff
Make sure you brush up on your knowledge of GDS systems like Sabre or Amadeus. Familiarise yourself with common travel arrangements and the types of issues that can arise during bookings. This will show that you're not just a people person, but also someone who knows the ins and outs of the travel industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about times when you solved problems or provided exceptional service. This is crucial for a role that revolves around delivering unforgettable travel experiences.
✨Demonstrate Team Spirit
Since this role involves working closely with colleagues, be ready to discuss how you collaborate in a team setting. Share specific instances where teamwork led to successful outcomes, highlighting your positive attitude and willingness to support others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
