Senior UX researcher in London

CWT is seeking a Senior User Experience Researcher that will answer the most challenging questions we face in designing our digital products. In this role, you will reveal what our users need from our products by using a variety of research methodologies. You will explore the behaviours and motivations of our users and inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make our users' experience feel more intuitive, accessible and delightful.

At Carlson Wagonlit Travel, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

• Collect and analyze user behaviour through data analysis, online experiments (A/B testing), lab studies, and surveys.
• Understand and incorporate complex technical and business requirements into research.
• Provide in-depth research insights and communicate the most relevant industry and competitive insights to stakeholders in all departments.
• Help frontend colleagues prioritise and refine their projects by providing the user perspective.
• Work with a personal toolkit composed of a variety of methods, including, but not limited to, one-on-one usability tests, user interviews, surveys, and data analysis.
• Travel occasionally across Europe/N. America to conduct research.
• Work closely with an international team of UX & Visual designers, Product Managers and developers.

• BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Visual Communications, Design, a related field or equivalent practical experience.
• ±5 years of relevant work experience, including experience integrating user research into product designs and design practices.
• Deep understanding of user-centered and data driven design methodology.
• Strong background in product design and/or product management.
• Broad experience of qualitative and quantitative research methods.
• Strong understanding of the strengths and shortcomings of different research methods.
• Excellent working knowledge of statistics and the principles of experiment design.
• Effective interpersonal, communication, negotiation, presentation, and collaboration skills.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, colour, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form and include a description of the specific accommodation you are requesting and the position for which you are applying.