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- Tasks: Support and maintain desktop computing environments, ensuring optimal performance for users.
- Company: Join CWT, a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference by helping users solve tech issues and enhance their work experience.
- Qualifications: Bachelor's degree or equivalent experience in technology; customer service skills are a must.
- Other info: Dynamic team environment with a focus on career development and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
The Desktop Support Technician will provide support and maintenance within CWT's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, thin clients, printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required in the areas of user/systems requirements and analysis, computer systems support, application and network troubleshooting, configuration and maintenance.
Responsibilities include:
- Hardware and software support in a Windows/Citrix environment
- Active Directory administration experience; users, groups, computers
- Responsible for end user computer hardware troubleshooting, monitoring and maintenance
- Windows file system security rights management: granting, revoking, and maintaining privileges
- Diagnose, troubleshoot, install and configure End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsite
- Support for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requests
- Citrix client user support, including VDI/Thin Client
- Monitor Service Now and consistently update tickets daily with work performed and troubleshooting information
- Consistently follow and maintain Asset Management policies and procedures
- Establishes a high level of personal credibility, and builds strong professional working relationships with customers
- Coordinates activities, as needed, with other support or implementation team members
- Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, chat, or in-person communications
Qualifications:
- You have a Bachelor's degree, with a technology or business emphasis or equivalent education/experience
- You have a first experience in the related field
- Previous experience with computer imaging and deployment, Windows and Mac OS, Office 365, TCP/IP networking as well as Citrix/Thin Client/VDI technologies and services
- Familiar with industry standard Disaster Recovery/Business Continuity practices, applications and methodologies
- You have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze, interpret, and apply information
- Excellent customer service and communication skills are required
Desktop Support Technician in London employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at CWT or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on! If you can, set up a home lab to practice your troubleshooting skills with Windows, Citrix, and other relevant tech. The more familiar you are with the tools and systems, the more confident you'll be during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common desktop support scenarios. Think about how you'd handle specific issues, like hardware failures or software glitches, and be ready to share your thought process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician role. Highlight your experience with hardware and software support, especially in a Windows/Citrix environment. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We love seeing your problem-solving prowess in action!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially in a Windows/Citrix environment. Be ready to discuss your experience with troubleshooting, installation, and configuration of end-user devices, as well as any specific tools you've used.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly and effectively, and how you communicated with users.
✨Familiarise Yourself with Active Directory
Active Directory administration is key for this position. Brush up on how to manage users, groups, and computers. Be ready to explain how you've used these skills in previous roles or projects.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life troubleshooting scenarios. Practice explaining your thought process and the steps you would take to resolve common issues, like network problems or hardware failures. This will show your problem-solving skills and technical knowledge.
