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- Tasks: Help clients plan their perfect trips and provide exceptional customer service.
- Company: Join a leading global travel company with a vibrant culture.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Why this job: Be part of an exciting industry and make travel dreams come true.
- Qualifications: Customer service experience and a passion for travel are preferred.
- Other info: Embrace a dynamic work environment with diverse clients and cultures.
The predicted salary is between 28800 - 48000 £ per year.
Join our team as a Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!
Requirements:
- You delight the traveller/travel arranger.
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT’s commercial value.
- Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand.
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
Qualifications:
- Experience in the travel industry in a similar position or in a customer service centre (nice to have).
- English fluent: written and verbal.
- Additional languages: German, Dutch, French, Spanish, Italian – will be a big asset!
- Knowledge of GDS (preferably Galileo).
- Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries).
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements.
- Excellent communication skills and follow through required to advise clients of those requirements.
- Ability to handle multi-cultural sometimes multi-lingual clientele.
- Superior written and verbal communication skills (in person and on phone).
- Customer focused and service oriented.
- Results-driven.
- Adaptable and motivated to learn.
- Influence and diplomacy.
- Proficiency in technology to research options and to complete process requirements.
Travel Counselor in Glasgow employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Counselor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CWT and its values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Travel Counselor, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've successfully navigated changes in previous roles. This will demonstrate that you can thrive in a dynamic environment like CWT.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the CWT family. Don’t miss out on this opportunity!
We think you need these skills to ace Travel Counselor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Counselor role. Highlight your experience in the travel industry and any customer service skills that align with our mission to 'Deliver the Perfect Trip'.
Showcase Your Communication Skills: Since excellent communication is key, use clear and concise language in your application. Share examples of how you've effectively communicated with clients or solved problems in previous roles.
Demonstrate Your Adaptability: We love candidates who can adapt to changing circumstances. Include instances where you've successfully navigated challenges or embraced new technologies in your previous jobs.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the CWT team!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Stuff
Before the interview, brush up on your knowledge of the travel industry, especially regarding international travel requirements. Familiarise yourself with common GDS systems like Galileo and be ready to discuss how you can create seamless travel arrangements.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to delight customers and solve problems effectively. Think of specific situations where you built trust with clients or went above and beyond to ensure a great experience.
✨Embrace Adaptability
CWT values flexibility, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share stories that demonstrate your ability to handle multi-cultural and multi-lingual clientele with ease.
✨Communicate Clearly
Practice your communication skills, both verbal and written. Be prepared to articulate your thoughts clearly during the interview, as this role requires excellent communication to advise clients on travel arrangements and requirements.
