At a Glance
- Tasks: Deliver exceptional travel experiences and support clients in planning their perfect trips.
- Company: Join a leading travel consultancy with a global presence and a commitment to excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Why this job: Be part of a dynamic team that shapes the future of business travel.
- Qualifications: 1+ year in business travel, excellent communication skills, and customer-focused mindset.
- Other info: Embrace technology and adapt to changing travel needs in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!
Requirements:
- You delight the traveller/travel arranger.
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT's commercial value.
- Sell products that are of commercial value to CWT and contribute to CWT's profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand.
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
Qualifications:
- Min. 1 year of experience in the business travel industry in a similar position.
- English fluent: written and verbal.
- Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset.
- Knowledge of GDS (Sabre).
- Fares and ticketing knowledge.
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements.
- Excellent communication skills and follow through required to advise clients of those requirements.
- Ability to handle multi-cultural sometimes multi-lingual clientele.
- Superior written and verbal communication skills (in person and on phone).
- Customer focused and service oriented.
- Results-driven.
- Adaptable and motivated to learn.
- Influence and diplomacy.
- Proficiency in technology to research options and to complete process requirements.
Business Travel Consultant in Edinburgh employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Business Travel Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We all know that being a trusted advisor is key, so think of examples from your past experiences where you've delighted clients or solved tricky issues.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with GDS systems like Sabre and brush up on your knowledge of international travel requirements. Being tech-savvy will definitely give you an edge and show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to the CWT brand.
We think you need these skills to ace Business Travel Consultant in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Travel Consultant role. Highlight any relevant experience in the travel industry and showcase your customer service skills to show us you can delight our travellers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the travel industry and how you can contribute to delivering the perfect trip for our clients. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position – we love a good vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Stuff
Make sure you brush up on your knowledge of the business travel industry, especially GDS systems like Sabre. Familiarise yourself with common fares, ticketing processes, and international travel requirements. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Communication Skills
As a Business Travel Consultant, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate client interactions. Remember, it's all about building trust and credibility with clients, so be prepared to demonstrate how you would handle various scenarios.
✨Emphasise Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can delight travellers and travel arrangers, and be ready to discuss how you would adapt to meet their unique needs. This will highlight your customer-centric approach, which is crucial for this role.
✨Stay Current and Adaptable
The travel industry is always changing, so show that you're adaptable and eager to learn. Research recent trends in business travel and think about how technology is shaping the industry. Be ready to discuss how you can embrace new tools and methods to enhance service delivery and strengthen the CWT brand.
