Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional travel experiences and solve problems for clients in a dynamic environment.
- Company: Join CWT, a leader in the travel industry with a strong commitment to service.
- Benefits: Enjoy a supportive culture, continuous learning opportunities, and a chance to grow your career.
- Why this job: Be part of a team that values integrity and customer service while making travel dreams come true.
- Qualifications: Experience in travel or customer service, excellent communication skills, and adaptability.
- Other info: Work with a diverse clientele and embrace new technologies in a global setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!
Requirements
- You delight the traveller/travel arranger
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
- You build CWT’s commercial value
- Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
- You strengthen the CWT brand
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Qualifications
- Experience in the travel industry in a similar position or in a customer service centre
- Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
- Excellent communication skills and follow through required to advise clients of those requirements
- Ability to handle multi-cultural sometimes multi-lingual clientele
- English fluent: written and verbal
- Knowledge of GDS (Galileo)
- Superior written and verbal communication skills (in person and on phone)
- Customer focused and service oriented
- Results-driven
- Adaptable and motivated to learn
Senior Business Travel Consultant in Birmingham employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Business Travel Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and travel arrangements. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how you can delight travellers.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you've successfully navigated changes in the travel industry or adapted to new technologies. This will demonstrate that you’re ready to embrace the dynamic nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CWT team and contributing to our mission of delivering the perfect trip.
We think you need these skills to ace Senior Business Travel Consultant in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share experiences that highlight your enthusiasm for the industry and how you’ve delighted travellers in the past. We want to see that you’re not just looking for a job, but a chance to make a difference in the travel experience.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Business Travel Consultant role. Highlight your relevant experience in creating international travel arrangements and your understanding of travel requirements. This shows us you’ve done your homework and are genuinely interested in joining our team.
Communicate Clearly: Your written communication skills are key in this role, so ensure your application is clear and concise. Use professional language, but don’t be afraid to let your personality come through. We appreciate authenticity and want to get a sense of who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Stuff
Before the interview, brush up on your knowledge of international travel arrangements and the specific requirements like visas and immunisations. Being able to discuss these topics confidently will show that you’re not just a candidate, but a potential expert who can delight travellers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully solved problems for clients. Highlight how you built trust and credibility with customers, as this is crucial for a Senior Business Travel Consultant role. Remember, they want to see how you handle different situations!
✨Embrace the Brand
Familiarise yourself with CWT’s brand values and culture. During the interview, demonstrate how your personal values align with theirs. Talk about how you can contribute to strengthening the CWT brand through excellent service and adaptability to changing business needs.
✨Practice Makes Perfect
Conduct mock interviews with friends or family, focusing on common questions related to the travel industry and customer service. This will help you articulate your thoughts clearly and confidently, making a great impression when it counts!