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- Tasks: Create unforgettable travel experiences for clients by arranging seamless trips worldwide.
- Company: Join a global leader in travel management with a supportive, family-like culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Be a trusted advisor and make a real impact on clients' travel experiences.
- Qualifications: 3+ years of travel counseling experience and strong reservation skills required.
- Other info: Embrace new tech and enjoy a dynamic workplace with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor for our Aberdeen, Maryland onsite location. As a Senior Travel Counselor, your mission will be to "Deliver the Perfect Trip" in order to sustain optimum results for our clients and for CWTSatoTravel.
CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team.
You will delight the traveler/travel arranger and all CWTSatoTravel clients:
- Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience.
- Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
You will strengthen the CWTSatoTravel brand:
- Build loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectation.
- Maintain a favorable working relationship with all other company employees and ensure to foster and promote a cooperative and harmonious working climate.
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.
You will build CWTSatoTravel's value:
- Possess a strong understanding of travel trends and industry best practices.
- Seek higher levels of performance continuously.
Qualifications:
- Minimum 3 years travel counselor experience.
- Excellent industry knowledge and reservation skills to create domestic and international reservations including air, hotel, rail, and ground transportation.
- Strong working knowledge and understanding of creating domestic and single segment international reservations.
- Knowledge of ticketing procedures.
- Proficiency in a minimum of one CRS.
- Ability to meet and maintain required performance standards.
- Americorps/PeaceCorps and other national service alumni are encouraged to apply.
Primary Location: Aberdeen, Maryland
Employment type: Standard
Job Family: Travel Counselor
Scope: Regional
Travel: No
Shift: Day Job
Organization: Customer_Military & Government
Experience Level: 1 to 3 years
Job Posting: May 8, 2018
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
Senior travel Couselor in Aberdeen employer: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Contact Detail:
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior travel Couselor in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at CWTSatoTravel. A friendly chat can open doors and give you insider info on the company culture and job openings.
✨Tip Number 2
Prepare for the interview by brushing up on your travel knowledge. Be ready to discuss recent trends and how you can enhance the travel experience for clients. Show them you’re not just a candidate, but a passionate travel enthusiast!
✨Tip Number 3
Practice your customer service skills! As a Senior Travel Counselor, you'll need to handle various client needs. Role-play common scenarios with a friend to build your confidence and showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CWTSatoTravel family. Let’s get you that dream job!
We think you need these skills to ace Senior travel Couselor in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Travel Counselor role. Highlight your travel industry knowledge and any relevant reservation skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how you can deliver the perfect trip for our clients. Be genuine and let your personality come through.
Showcase Your Customer Service Skills: As a Senior Travel Counselor, you'll be interacting with clients regularly. Use your application to demonstrate your customer service experience and how you've resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
✨Know Your Travel Stuff
Make sure you brush up on your travel industry knowledge. Familiarise yourself with the latest trends, ticketing procedures, and reservation systems. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential asset to the team.
✨Showcase Your Customer Service Skills
As a Senior Travel Counselor, you'll need to delight clients and resolve issues. Prepare examples of how you've successfully handled customer service challenges in the past. This will demonstrate your ability to be a trusted advisor and enhance the overall travel experience for clients.
✨Embrace Technology
CWT values innovation, so be ready to discuss how you've used technology in your previous roles. Whether it's a specific CRS or other tools, showing that you're adaptable and tech-savvy will set you apart from other candidates.
✨Be a Team Player
Since CWTSatoTravel prides itself on a cooperative working environment, think of examples where you've fostered teamwork in your past roles. Highlighting your ability to maintain positive relationships with colleagues will resonate well with the interviewers.
