At a Glance
- Tasks: Provide exceptional customer support via calls, chats, and emails.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier.
- Benefits: Enjoy a competitive salary, product allowance, and generous holiday.
- Other info: Dynamic team environment with a focus on innovation and success.
- Why this job: Be part of an exciting journey with iconic brands and growth opportunities.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: Wolverhampton, WV1
Job Length: 8 Month Fixed Term Contract - Immediate start (Ending in March 2027) – Full Time
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Generous holiday (including bank holidays & trading)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
Role Responsibilities:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS Office software
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Advisor - 8 Month FTC in Wolverhampton employer: Carlsberg
As a Maintenance Engineer at our Burton brewery, you will join a dynamic team dedicated to reducing downtime and enhancing production processes in a vibrant work environment. We offer competitive salaries, extensive benefits including private medical options and a generous holiday allowance, alongside a strong commitment to employee growth and inclusivity. Our culture fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 8 Month FTC in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlsberg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlsberg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - 8 Month FTC in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlsberg:Your cover letter is your chance to shine! Tell us why you want to work at Carlsberg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlsberg!
How to prepare for a job interview at Carlsberg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
