National Account Manager - High Street in Hemel Hempstead

Location: Field Based - Travel expected to our sites, offices and customer meetings

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

About the role:

The National Account Manager - High Street is the primary customer interface for our national High Street & Travel partners responsible for leading the negotiations and the development of account specific strategic and tactical plans, across Beer and Softs categories to deliver financial targets and distribution, execution and share targets. Key customers include WH Smith Travel, Boots, Super Drug & M&S.

The role has 1 direct report, who manages Motorway Service Stations (Welcome Break, Roadchef, Moto).

Role Responsibilities:

• Build and deliver customer-specific strategic plans for key High Street accounts, aligned to channel and brand objectives.
• Work closely with internal teams and customers to create tailored annual plans that drive sales growth and best-in-class execution at outlet level.
• Develop, negotiate, and deliver Joint Business Plans (JBPs) in line with internal governance processes.
• Lead the deployment of brand activation plans and collaborate with cross-functional teams to maximise performance and customer engagement.
• Manage pricing activity, including cost price increase planning, negotiations, and customer communications.
• Partner with Supply Chain teams to ensure accurate forecasting, business planning, and promotional activity management.
• Build strong customer relationships and develop a proactive contact strategy to identify new business opportunities.
• Monitor account performance, identify opportunities for improvement, and implement corrective actions where required.
• Take full ownership of the P&L across key High Street Softs and Beer accounts, including budget and investment management to maximise ROI.
• Manage customer plans and business processes using CRM and planning tools such as Xtel, Promax, and Anaplan.

Experience and Key Attributes:

• Strong commercial acumen to enable development of strong JBPs and tailored account plans.
• Understanding and confidence with P&L management and ownership and with management of both volume and profit forecasting processes.
• Strong persuasive selling and negotiation skills.
• Excellent interpersonal skills and written and oral communication skills to enable the development of highly effective internal and external partnerships.
• A highly developed influencing style and comfortable with constructively challenging and being challenged.
• Proficient in priority setting, planning and time management.

Our commitment to diversity equity & inclusion:

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application. This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.