At a Glance
- Tasks: Support B2B e-commerce platforms, troubleshoot issues, and enhance customer experience.
- Company: Join Carlsberg Britvic, a leading multi-beverage supplier in the UK.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and discounts.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an exciting team, making a real impact on customer experiences.
- Qualifications: Customer support or digital marketing experience; problem-solving skills are a must.
The predicted salary is between 30000 - 40000 € per year.
Location: Hemel Hempstead - Hybrid
Job Length: FTC, 12 months maternity cover
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks.
Job Overview:
We’re seeking a hands-on, organised and digitally confident executive to support the day-to-day running of our B2B e-commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website-related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience.
Key Responsibilities:
- Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution.
- Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience.
- Work closely with customer operations, field teams and digital colleagues to ensure joined-up issue resolution.
- Own the first-line response to website bugs, ordering issues and user experience problems across both B2B platforms.
- Feed customer insights back into digital and operational improvements.
- Support the operational setup and maintenance of on-site promotions and wholesale offers across platforms.
- Support basic data quality and data cleansing tasks using Excel where required.
- Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering.
- Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency.
Requirements:
- Confident communicator with a customer-first mindset.
- Experience in customer support, e-commerce or digital marketing (commercial or operational focus).
- Confidence working with websites.
- Strong problem-solving skills with the ability to investigate issues methodically.
- Well organised, detail-oriented and able to manage competing priorities.
- Basic Excel skills and comfort working with data (desirable, not essential).
- Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e-commerce valued over formal qualifications.
Our commitment to diversity equity and inclusion:
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead employer: Carlsberg
Carlsberg Britvic is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and growth. With a competitive salary and extensive benefits including private medical options, generous holiday allowances, and a commitment to diversity and inclusion, employees are supported in both their professional and personal lives. Located in Hemel Hempstead, this role provides the unique opportunity to be part of a newly formed business that values innovation and collaboration, ensuring a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Research Carlsberg Britvic's brands and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and digital platforms. Think about specific examples from your past experiences that showcase your problem-solving skills and customer-first mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive and keen on the opportunity!
We think you need these skills to ace Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Platforms Customer Experience Executive role. Highlight your relevant experience in customer support and e-commerce, and show us how you can bring a customer-first mindset to our team.
Show Off Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled issues in the past, especially in digital or e-commerce settings. This will help us see your methodical approach to troubleshooting.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Carlsberg Britvic.
How to prepare for a job interview at Carlsberg
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Britvic and their iconic brands. Understanding their products and values will help you connect your experience with their mission, showing that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Digital Platforms Customer Experience Executive, you'll need to troubleshoot issues effectively. Prepare examples from your past experiences where you've successfully resolved customer queries or digital issues, highlighting your methodical approach.
✨Emphasise Your Customer-First Mindset
This role is all about ensuring a positive customer experience. Be ready to discuss how you've prioritised customer needs in previous roles and how you can bring that same focus to Carlsberg Britvic's platforms.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to e-commerce and customer support. Think through potential website issues or customer complaints you might encounter and how you'd handle them, demonstrating your readiness for the role.
