At a Glance
- Tasks: Boost digital engagement and enhance customer experiences through innovative strategies.
- Company: Join Carlsberg Britvic, the UK's leading multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holidays, and high street discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving digital innovation and customer satisfaction.
- Qualifications: Experience in digital platforms, strong analytical skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid - Wolverhampton
Job Length: 12 Month FTC – Full Time
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About the role:
We are now recruiting for a Digital Customer Experience Executive, reporting into the Digital Process Manager – this role will be responsible for:
Role Responsibilities:
- Increase digital engagement and adoption through targeted, insight-led strategies
- Build collaborative relationships with internal teams and customers to increase platform value
- Support sales growth by increasing digital usage, distribution and engagement
- Deliver a seamless end-to-end digital journey, identifying and improving key customer pain points
- Promote high customer satisfaction through responsive assistance, education, and continuous improvements in service quality
- Resolve platform issues using data, testing and cross-functional collaboration
- Manage cross-functional alignment (Credit Control, Logistics, Customer Care) to embed digital processes
- Monitor performance and use customer insights to optimise platforms, improve KPIs and maintain data quality
Experience and Key Attributes:
- Experience working cross-functionally across Digital, Customer Services, Logistics, Sales and wider stakeholders
- Focused on results, with a history of delivering initiatives and producing measurable improvements
- Keen interest in digital innovation and continuous learning
- Highly self-motivated with solid organisational and time management skills
- Experience working with digital platforms, customer journeys and operational processes
- Solid analytical skills with experience using Excel and reporting tools
- Clear communication skills across digital, face-to-face and virtual environments
- Skilled at critical thinking and effective problem-solving
Our commitment to diversity equity & inclusion:
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Digital Customer Experience Executive( MAT Secondment) employer: Carlsberg
Carlsberg Britvic is an exceptional employer, offering a dynamic work environment in Wolverhampton that fosters innovation and collaboration. With a strong commitment to employee well-being, the company provides extensive benefits including private medical options, a generous holiday allowance, and a company bonus scheme, ensuring that employees thrive both personally and professionally. The culture promotes diversity and inclusion, creating a supportive atmosphere where every voice is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Experience Executive( MAT Secondment)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Carlsberg Britvic. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Carlsberg Britvic's brands and their digital strategies. Show us you're genuinely interested in how they engage with customers.
✨Tip Number 3
Practice your problem-solving skills. Think of examples where you've tackled challenges in digital customer experience. We want to see how you think on your feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Carlsberg Britvic.
We think you need these skills to ace Digital Customer Experience Executive( MAT Secondment)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital customer engagement. We want to see how your skills align with the role responsibilities, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Digital:Let us know why you’re excited about digital innovation! Share any personal projects or experiences that demonstrate your keen interest in enhancing customer journeys and using digital platforms effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications at a glance.
Apply Early!:We read applications continuously, so don’t wait until the last minute! Applying early gives you a better chance of standing out. Head over to our website and submit your application as soon as you can!
How to prepare for a job interview at Carlsberg
✨Know the Company Inside Out
Before your interview, make sure you research Carlsberg Britvic thoroughly. Understand their brands, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company.
✨Showcase Your Digital Savvy
As a Digital Customer Experience Executive, you'll need to demonstrate your understanding of digital platforms and customer journeys. Prepare examples of how you've used data and insights to improve customer experiences in previous roles.
✨Prepare for Cross-Functional Questions
Since this role involves collaboration across various teams, be ready to discuss your experience working with different departments. Think of specific instances where you successfully navigated cross-functional challenges.
✨Highlight Your Problem-Solving Skills
The ability to resolve platform issues is crucial. Prepare to share examples of how you've tackled problems in the past, using data and critical thinking to find effective solutions. This will demonstrate your analytical skills and proactive approach.
