Customer Service Capability & Growth Lead

Customer Service Capability & Growth Lead

Full-Time 35000 - 42000 Β£ / year (est.) No working from home possible
Carlsberg

At a Glance

  • Tasks: Lead and develop customer service skills while guiding teams to excel in their roles.
  • Company: Join Carlsberg, a leading brand with a commitment to growth and excellence.
  • Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
  • Other info: Be part of a dynamic team focused on continuous improvement and innovation.
  • Why this job: Make a real difference by empowering others and enhancing customer service experiences.
  • Qualifications: Experience in customer service and strong leadership skills are essential.

The predicted salary is between 35000 - 42000 Β£ per year.

Carlsberg in the United Kingdom is recruiting a Capability and Growth Lead for the Customer Service team based near Lutterworth.

The role focuses on developing capability, accelerating growth in skills and confidence, and embedding best practice across the service function.

You will lead through influence rather than formal management, delivering hands-on training, guiding processes, and supporting reps to handle scenarios with credibility.

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Customer Service Capability & Growth Lead employer: Carlsberg

As a Maintenance Engineer at our Burton brewery, you will join a dynamic team dedicated to reducing downtime and enhancing production processes in a vibrant work environment. We offer competitive salaries, extensive benefits including private medical options and a generous holiday allowance, alongside a strong commitment to employee growth and inclusivity. Our culture fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.

Carlsberg

Contact Details:

Carlsberg Recruitment Team

We think you need these skills to ace Customer Service Capability & Growth Lead

Capability Development
Growth Acceleration
Training Delivery
Process Guidance
Influential Leadership
Best Practice Implementation
Customer Service Expertise