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Technical Services Representative - South East

Job Title: Technical Services Representative

Location: Field-based role covering customer sites across Guildford, Swindon, Oxford, Reading, Slough areas (GU, SN, OX, RG, SL post codes)

Job Length: Permanent

Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year

Competitive Salary with extensive benefits

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role

As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across M3/M4 corridor. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.

Role Responsibilities

Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across M3/M4 corridor.

Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.

Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.

Educate customers on equipment operation, basic fault finding and food hygiene best practices.

Provide technical advice and support to maximise equipment uptime and performance.

Maintain accurate service records and complete all required documentation.

Manage van stock, tools and spare parts to ensure readiness for customer visits.

Build strong relationships with customers by providing an excellent service experience.

Experience and Key Attributes

Full, clean UK manual driving licence (essential).

Company van provided for business use.

Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.

Strong practical and problem-solving skills with the ability to diagnose and resolve technical issues.

Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.

Highly adaptable, able to respond effectively to changing priorities and daily challenges.

Confident using IT systems to complete service reports, manage workload and communicate effectively.

Able to work independently, manage your own schedule and prioritise tasks effectively.

A proactive approach with a strong focus on delivering excellent customer service.

Commitment to working safely and following health and safety procedures.

Key Performance Measures

All activities completed to standard, delivering a perfect serve every time

Number of repeat service calls reduced

Minimal service calls following installsDiagnosis, repair and exchange of capital equipment – coolers, bar valves

Site time reduction

Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.