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- Tasks: Deliver exceptional customer service and manage the order process for our beverage portfolio.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact on customer satisfaction and brand reputation in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wolverhampton, GB
Job type: Full-time, 9:00 am to 5:00 pm, working any 5 days out of 7 (flexibility to work weekends required).
Work model: Hybrid
Join Carlsberg Britvic as a Service Advisor and become an essential part of our integrated beverage powerhouse. You will deliver exceptional customer experiences while managing the end-to-end order process for our portfolio of beer and soft drinks. As the primary point of contact for customers, you will build strong relationships, resolve issues at their root cause, and ensure seamless service delivery that reflects our commitment to excellence.
This position requires a customer-centric mindset, strong communication skills, and the ability to manage competing priorities in a fast-paced environment. Your contributions will directly impact customer satisfaction, operational efficiency, and brand reputation as we continue to build our iconic business proposition in the UK market.
Role Responsibilities
- Serve as the primary contact for customer depot and head office teams, delivering exceptional service through clear, timely, and proactive communication throughout the order lifecycle.
- Accurately process and validate all customer orders, ensuring high data quality standards while securing and managing booking slots to maintain service continuity.
- Monitor orders against agreed parameters and conduct timely checks to ensure successful execution and adherence to service standards.
- Investigate order failures and service gaps, providing thorough root-cause analysis and implementing corrective actions to prevent recurrence.
- Collaborate effectively with forecast managers, deployment teams, transport & warehouse providers to ensure seamless customer service delivery.
- Support the zero-loss philosophy by driving optimal order volumes, full load utilization, and minimizing inefficiencies.
- Identify and implement opportunities to simplify processes, improve workflows, and enhance the overall customer experience.
Experience and Key Attributes
- Previous customer service experience in a similar role, with FMCG business experience highly valued.
- Account management experience desirable, with a proven ability to build and maintain strong customer relationships.
- Proficiency with SAP and other order management systems.
- Strong problem-solving abilities with a "fix it properly" mindset—identifying underlying issues rather than applying quick fixes.
- Excellent communication skills with the ability to manage stakeholder expectations effectively.
- Detail-oriented approach with strong organizational skills and the ability to prioritize competing demands.
- Passion for delivering exceptional customer experiences with a commitment to continuous improvement.
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences, including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all colleagues, where diverse perspectives are welcomed and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Service Advisor in Wolverhampton employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Service Advisor role. Highlight your customer service experience and problem-solving skills.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay flexible and open-minded! The role might require working weekends or adapting to different tasks. Show that you’re ready to embrace the challenge and contribute to the team’s success.
We think you need these skills to ace Service Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about building relationships and effective communication, don’t shy away from demonstrating your skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully resolved a customer issue in the past.
Highlight Problem-Solving Abilities: We love a 'fix it properly' mindset! In your application, mention specific instances where you've tackled challenges head-on and implemented solutions. This will show us that you're not just about quick fixes but are committed to long-term improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Carlsberg Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples from your past experiences that highlight your ability to build strong relationships and resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of homework on Carlsberg Marston’s Brewing Company. Know their products, values, and recent news. This will not only show your interest but also help you tailor your answers to align with their commitment to excellence and customer satisfaction.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you identified root causes of issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Flexibility and Team Spirit
Since the role requires flexibility in working hours and collaboration with various teams, be prepared to discuss how you've successfully worked in fast-paced environments and adapted to changing priorities. Highlight your teamwork skills and willingness to support others.