At a Glance
- Tasks: Lead the customer service centre, ensuring efficiency and high-quality service delivery.
- Company: Join Carlsberg Britvic, a leader in the beverage industry with a focus on innovation.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Other info: Be part of a dynamic team with opportunities for growth and improvement.
- Why this job: Make a real impact by driving performance and enhancing customer satisfaction.
- Qualifications: Strong leadership skills and a passion for data-driven decision making.
The predicted salary is between 40000 - 50000 £ per year.
Carlsberg Britvic is recruiting an Operations & Insights Team Leader in Wolverhampton to ensure the customer service centre operates efficiently and delivers high-quality service.
You will lead across Customer Service, driving performance against service levels and quality standards.
The role requires hands-on leadership, data-driven decision making, and collaboration with Team Leaders to implement improvements that boost productivity and customer satisfaction.
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Operations & Insights Team Lead — Data-Driven Service in Wolverhampton employer: Carlsberg Group
Carlsberg Group is an exceptional employer, offering a dynamic work culture in Hemel Hempstead that prioritises employee development and well-being. With a competitive salary, generous benefits including a monthly product allowance and private medical options, and a commitment to enhancing the colleague experience, this role as a People & Culture Services Team Lead provides a meaningful opportunity to lead and inspire a team in a supportive environment.
