At a Glance
- Tasks: Boost digital engagement and enhance customer experiences through innovative strategies.
- Company: Join Carlsberg Marston’s Brewing Company, a leading multi-beverage supplier in the UK.
- Benefits: Enjoy competitive salary, private medical options, life assurance, and high street discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction and digital innovation in a dynamic environment.
- Qualifications: Experience in digital platforms, strong analytical skills, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wolverhampton, GB
Job Length: 6 Month FTC – Full Time
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK.
As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.
About the role: We are now recruiting for a Digital Customer Experience Executive, reporting into the Digital Process Manager – this role will be responsible for:
Role Responsibilities:
- Increase digital engagement and adoption through targeted, insight-led strategies
- Build collaborative relationships with internal teams and customers to increase platform value
- Support sales growth by increasing digital usage, distribution and engagement
- Deliver a seamless end-to-end digital journey, identifying and improving key customer pain points
- Promote high customer satisfaction through responsive assistance, education, and continuous improvements in service quality
- Resolve platform issues using data, testing and cross-functional collaboration
- Manage cross-functional alignment (Credit Control, Logistics, Customer Care) to embed digital processes
- Monitor performance and use customer insights to optimise platforms, improve KPIs and maintain data quality
Experience and Key Attributes:
- Experience working cross-functionally across Digital, Customer Services, Logistics, Sales and wider stakeholders
- Focused on results, with a history of delivering initiatives and producing measurable improvements
- Keen interest in digital innovation and continuous learning
- Highly self-motivated with solid organisational and time management skills
- Experience working with digital platforms, customer journeys and operational processes
- Solid analytical skills with experience using Excel and reporting tools
- Clear communication skills across digital, face-to-face and virtual environments
- Skilled at critical thinking and effective problem-solving
Our commitment to diversity equity & inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Digital Customer Experience Executive - 6 Month FTC in Wolverhampton employer: Carlsberg Group
Carlsberg Group is an exceptional employer, offering a dynamic work culture in Hemel Hempstead that prioritises employee development and well-being. With a competitive salary, generous benefits including a monthly product allowance and private medical options, and a commitment to enhancing the colleague experience, this role as a People & Culture Services Team Lead provides a meaningful opportunity to lead and inspire a team in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Experience Executive - 6 Month FTC in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlsberg Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlsberg Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Customer Experience Executive - 6 Month FTC in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlsberg Group:Your cover letter is your chance to shine! Tell us why you want to work at Carlsberg Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlsberg Group!
How to prepare for a job interview at Carlsberg Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
