At a Glance
- Tasks: Lead a team to enhance customer service and drive performance improvements.
- Company: Join Carlsberg Marston's Brewing Company, a leader in the brewing industry.
- Benefits: Enjoy competitive pay, career development, and a vibrant work culture.
- Other info: Be part of a dynamic team focused on excellence and innovation.
- Why this job: Make a real difference in customer experience while working with data-driven insights.
- Qualifications: Strong data skills and experience in workload planning are essential.
The predicted salary is between 35000 - 35200 £ per year.
Carlsberg Marston's Brewing Company is recruiting an Operations & Insights Team Leader to ensure the customer service centre runs efficiently and delivers quality support.
You will lead the team, drive performance improvements and partner with other departments to meet service levels and business goals.
The role requires strong data skills, experience in workload planning and a focus on customer experience and process excellence.
Customer Service Ops Leader — Data-Driven Insights in Wolverhampton employer: Carlsberg Group
Carlsberg Group is an exceptional employer, offering a dynamic work culture in Hemel Hempstead that prioritises employee development and well-being. With a competitive salary, generous benefits including a monthly product allowance and private medical options, and a commitment to enhancing the colleague experience, this role as a People & Culture Services Team Lead provides a meaningful opportunity to lead and inspire a team in a supportive environment.
