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For Companies At a Glance
- Tasks: Provide exceptional customer support via phone, chat, and email.
- Company: Leading beverage company in Wolverhampton with a strong reputation.
- Benefits: Competitive salary, bonus scheme, and access to health services.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills; call centre experience is a plus.
- Other info: Full-time role with a 12-month fixed-term contract.
The predicted salary is between 30000 - 42000 £ per year.
A leading beverage company in Wolverhampton is seeking a Customer Service Advisor for a 12-month fixed-term contract. In this full-time role, you'll provide exceptional support to customers via phone, chat, and email.
Ideal candidates will have strong communication skills and a passion for customer service, while recent call center experience is a plus.
This position offers a competitive salary and extensive benefits including a company bonus scheme and access to health services.
Customer Service Champion - 12 Month FTC (Wolverhampton) employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Champion - 12 Month FTC (Wolverhampton)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you connect with the interviewer and show that you're genuinely interested in being a Customer Service Champion.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills and passion for customer service during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture, which is super important for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Champion - 12 Month FTC (Wolverhampton)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping customers and making their experience exceptional!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Carlsberg Group
✨Know the Company Inside Out
Before your interview, take some time to research the beverage company. Understand their products, values, and what sets them apart in the market. This knowledge will not only impress the interviewer but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Champion, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Common Customer Service Questions
Expect questions like 'How would you handle an angry customer?' or 'Can you give an example of excellent customer service?' Think about your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
