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- Tasks: Deliver exceptional customer support via calls, chats, and emails.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy competitive salary, product allowance, company bonuses, and 24/7 GP access.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Exciting growth opportunities in a supportive and fun work environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Wolverhampton, GB
Entity / company: Carlsberg Marston’s Brewing Company
Job Length: Permanent – Full Time
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
Role Responsibilities:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS Office software
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.
Customer Service Advisor in Wolverhampton employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values so you can show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will help you stand out as someone who can handle customer queries with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Carlsberg Britvic family!
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We love seeing how you can contribute to our team!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your points straightforward and easy to read. This helps us quickly understand why you’d be a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Carlsberg Group
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Marston’s Brewing Company. Familiarise yourself with their brands, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully resolved customer issues or handled difficult situations to demonstrate your skills.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an unhappy customer or manage multiple inquiries at once. This will help you feel more confident and ready to tackle any question thrown your way.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.