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- Tasks: Deliver exceptional customer support via calls, chats, and emails.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy competitive salary, product allowance, bonuses, and discounts.
- Why this job: Be part of a dynamic team and help shape customer experiences.
- Qualifications: Customer service experience is a plus, but passion is key!
- Other info: Flexible part-time hours with opportunities for growth.
The predicted salary is between 13000 - 16000 £ per year.
Location: Wolverhampton, GB
Job Length: 12 Month FTC – Part Time (19.5 hours weekly)
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
Role Responsibilities:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS office software
This is an exciting time to join our newly formed business. Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton
✨Tip Number 1
Get to know the company! Research Carlsberg Britvic and their products. When you understand their values and mission, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over calls and chats, try role-playing scenarios with friends or family. This will help you feel more confident and ready to tackle any situation.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you assess if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Carlsberg Britvic. Don’t wait too long; the sooner you apply, the better!
We think you need these skills to ace Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. Mention any relevant experience, especially in customer service or call centres, to catch our eye!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A tidy application reflects your attention to detail!
Apply Early: Don’t wait until the last minute! We read applications continuously, so applying early gives you a better chance of standing out. Head over to our website and submit your application today!
How to prepare for a job interview at Carlsberg Group
✨Know the Company
Before your interview, take some time to research Carlsberg Britvic. Familiarise yourself with their products and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or provided exceptional support. Be ready to discuss how you can bring that same energy to the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or what success looks like in this role. It shows you're engaged and thinking about your future with the company.
