At a Glance
- Tasks: Support B2B e-commerce platforms and enhance customer experience through issue resolution.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy competitive salary, private medical options, generous holiday, and 24/7 GP services.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team improving digital platforms and making a real impact.
- Qualifications: Customer support or digital marketing experience; strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hemel Hempstead, GB
Job Length: FTC, 12 months maternity cover
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (including bank holidays)
- Access to a range of high street discounts
Job Overview: We’re seeking a hands-on, organised and digitally confident executive to support the day-to-day running of our B2B e-commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website-related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You’ll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms.
Key Responsibilities:
- Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution.
- Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience.
- Work closely with customer operations, field teams and digital colleagues to ensure joined-up issue resolution.
- Own the first-line response to website bugs, ordering issues and user experience problems across both B2B platforms.
- Feed customer insights back into digital and operational improvements.
- Support the operational setup and maintenance of on-site promotions and wholesale offers across platforms.
- Support basic data quality and data cleansing tasks using Excel where required.
- Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering.
- Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency.
Requirements:
- Confident communicator with a customer-first mindset.
- Experience in customer support, e-commerce or digital marketing (commercial or operational focus).
- Confidence working with websites.
- Strong problem-solving skills with the ability to investigate issues methodically.
- Well organised, detail-oriented and able to manage competing priorities.
- Basic Excel skills and comfort working with data (desirable, not essential).
- Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e-commerce valued over formal qualifications.
Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Hybrid Digital Platforms CX Executive (12-month FTC) in Hemel Hempstead employer: Carlsberg Group
Carlsberg Marston’s Brewing Company is an exceptional employer, offering a dynamic work culture that prioritises employee success and well-being. Located in Hemel Hempstead, this hybrid role provides competitive benefits including a monthly product allowance, private medical options, and generous holiday entitlements, all while fostering a collaborative environment that encourages professional growth and development within the thriving beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Digital Platforms CX Executive (12-month FTC) in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research Carlsberg Marston’s Brewing Company and their digital platforms. Understanding their values and products will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and digital platforms. Think about how your skills align with the role and be ready to share specific examples of your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hybrid Digital Platforms CX Executive (12-month FTC) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Platforms CX Executive role. Highlight your relevant experience in customer support and e-commerce, and show us how you can bring value to our team!
Show Off Your Problem-Solving Skills:We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles, especially those related to digital platforms or customer experience.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-organised applications that are easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Carlsberg Britvic.
How to prepare for a job interview at Carlsberg Group
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Marston’s Brewing Company. Familiarise yourself with their brands, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
As a Digital Platforms CX Executive, you'll need to demonstrate strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss how you approach troubleshooting and what steps you take to ensure a positive customer experience.
✨Highlight Your Digital Confidence
Since this role requires a hands-on approach with e-commerce platforms, make sure to highlight any relevant experience you have with digital tools and websites. Discuss specific projects or tasks where you've used your digital skills to enhance customer experience or streamline operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing digital projects, or how they measure success in this role. This shows that you're engaged and serious about contributing to their success.
