At a Glance
- Tasks: Support B2B e-commerce platforms and enhance customer experience through issue resolution.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy competitive salary, private medical options, generous holiday, and 24/7 GP services.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team improving digital platforms for iconic brands.
- Qualifications: Customer support or e-commerce experience; strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hemel Hempstead - Hybrid
Job Length: FTC, 12 months maternity cover
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (including bank holidays)
- Access to a range of high street discounts
Job Overview: We’re seeking a hands-on, organised and digitally confident executive to support the day-to-day running of our B2B e-commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website-related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You’ll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms.
Key Responsibilities:
- Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution.
- Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience.
- Work closely with customer operations, field teams and digital colleagues to ensure joined-up issue resolution.
- Own the first-line response to website bugs, ordering issues and user experience problems across both B2B platforms.
- Feed customer insights back into digital and operational improvements.
- Support the operational setup and maintenance of on-site promotions and wholesale offers across platforms.
- Support basic data quality and data cleansing tasks using Excel where required.
- Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering.
- Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency.
Requirements:
- Confident communicator with a customer-first mindset.
- Experience in customer support, e-commerce or digital marketing (commercial or operational focus).
- Confidence working with websites.
- Strong problem-solving skills with the ability to investigate issues methodically.
- Well organised, detail-oriented and able to manage competing priorities.
- Basic Excel skills and comfort working with data (desirable, not essential).
- Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e-commerce valued over formal qualifications.
Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead employer: Carlsberg Group
Carlsberg Marston’s Brewing Company is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and growth. Located in Hemel Hempstead, this hybrid role provides competitive benefits including a monthly product allowance, private medical options, and generous holiday entitlements, all while fostering a collaborative environment where diverse perspectives are valued and innovation thrives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values, and think about how your skills can contribute to their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer experience and digital platforms. Think of examples from your past experiences that showcase your problem-solving skills and customer-first mindset. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider knowledge can give you an edge and show your enthusiasm for the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're proactive and really interested in joining the team at Carlsberg Britvic.
We think you need these skills to ace Digital Platforms Customer Experience Executive (FTC 12 months) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and digital platforms. We want to see how your skills align with the role of Digital Platforms Customer Experience Executive!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their strong problem-solving abilities, especially when it comes to troubleshooting website-related problems.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Carlsberg Britvic.
How to prepare for a job interview at Carlsberg Group
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Marston’s Brewing Company. Familiarise yourself with their brands, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Mindset
As a Digital Platforms Customer Experience Executive, you'll need to demonstrate a strong customer-first approach. Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. This will highlight your suitability for the role.
✨Be Ready to Discuss Digital Tools
Since the role involves working with e-commerce platforms, brush up on any relevant digital tools or software you've used. Be prepared to discuss how you've leveraged these tools to enhance customer experience or troubleshoot issues in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, digital projects, or how they measure success in this role. This shows that you're engaged and serious about contributing to their goals.
