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- Tasks: Support Account Managers in optimising commercial processes for drinks portfolios.
- Company: Join Sainsbury's & Waitrose, a leader in the retail industry.
- Benefits: Enjoy a monthly product allowance, private medical options, and high street discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact by improving processes and driving team success.
- Qualifications: Experience in commercial processes and strong communication skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Hybrid â working from our Head Office at Hemel Hempstead weekly
Job Length: Permanent â Full Time
Benefits:
- Monthly product allowance â alcoholic & nonâalcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Access to a range of high street discounts
About the role:
We are now recruiting for a Customer Support Manager â Sainsbury's & Waitrose, this role will be responsible for supporting our Premium Account Managers in executing core business processes for both our soft drinks and beer portfolios to maximise our commercial investment and activities.
Responsibilities:
- Support JS & Waitrose Account teams with core commercial processes across beer and soft drinks, including pricing, forecasting, promotions, and customer invoicing.
- Drive accurate, consistent, and efficient processes that help account managers deliver highâquality work on time.
- Spot and fix workflow gaps, continually improving how the team operates.
- Partner with crossâfunctional teams to design and embed new processes that integrate beer and soft drinks smoothly.
- Test new tools and workflows, gather feedback, and refine for successful rollout.
- Champion bestâpractice ways of working to strengthen commercial and operational performance.
- Own JBP modelling and tracking in Anaplan, supporting the integration of beer processes into the system.
Experience and Key Attributes:
- Proven experience in designing, refining or embedding commercial processes and understands how they connect across functions.
- Clear, concise communicator with confidence to tailor the approach to various audiences.
- Strong stakeholder management with the ability to build rapport and influence.
- Highly analytical with the ability to interrogate and interpret data to drive insight.
- Adaptable and responsive to change with a high accountability for plans, action, delivery and outcome.
- Champion new ways of working, looking for proactive ways of working, and continuous improvement.
Diversity, Equity & Inclusion:
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
We look forward to receiving your application.
Customer Support Manager - Sainsbury\'s & Waitrose in Hemel Hempstead employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Support Manager - Sainsbury\'s & Waitrose in Hemel Hempstead
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Sainsbury's & Waitrose on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
â¨Tip Number 2
Prepare for the interview by practising common questions related to customer support management. We can help you role-play scenarios to boost your confidence and show off your skills.
â¨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive insights in past roles. We want to see how you can bring that expertise to the team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Support Manager - Sainsbury\'s & Waitrose in Hemel Hempstead
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Manager role. Highlight your experience with commercial processes and how it connects across functions, just like we do at StudySmarter!
Showcase Your Communication Skills: As a clear communicator, youâll need to demonstrate this in your application. Use concise language and make sure to convey your ability to tailor your approach to different audiences, which is key for us at StudySmarter.
Highlight Your Analytical Skills: We love data-driven insights! Make sure to include examples of how you've used data to drive decisions or improvements in your previous roles. This will resonate well with our focus on continuous improvement.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to keep track of your application and ensure youâre considered for the role. We canât wait to see what you bring to the table!
How to prepare for a job interview at Carlsberg Group
â¨Know Your Stuff
Before the interview, make sure you understand Sainsbury's and Waitrose's business model, especially around their soft drinks and beer portfolios. Familiarise yourself with their recent promotions and pricing strategies to show that you're genuinely interested in the role.
â¨Showcase Your Communication Skills
As a Customer Support Manager, clear communication is key. Prepare examples of how you've tailored your communication style to different audiences in the past. This will demonstrate your ability to connect with various stakeholders effectively.
â¨Be Data Savvy
Since the role involves analysing data for insights, brush up on your analytical skills. Be ready to discuss how you've used data to drive decisions in previous roles. If you have experience with tools like Anaplan, make sure to highlight that!
â¨Embrace Change
The job requires adaptability and a proactive approach to continuous improvement. Think of instances where you've successfully navigated change or improved processes in your previous roles. This will show that you're ready to champion new ways of working.