At a Glance
- Tasks: Support B2B e-commerce platforms and enhance customer experience through issue resolution.
- Company: Join Carlsberg Marston’s Brewing Company, a leader in the beverage industry.
- Benefits: Enjoy competitive salary, product allowance, private medical options, and generous holidays.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team improving digital platforms and making a real impact.
- Qualifications: Customer support or e-commerce experience; strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hemel Hempstead - Hybrid
Job Length: FTC, 12 months maternity cover
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
Job Overview:
We’re seeking a hands‑on, organised and digitally confident executive to support the day‑to‑day running of our B2B e‑commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website‑related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You’ll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms.
Key Responsibilities:
- Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution.
- Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience.
- Work closely with customer operations, field teams and digital colleagues to ensure joined‑up issue resolution.
- Own the first‑line response to website bugs, ordering issues and user experience problems across both B2B platforms.
- Feed customer insights back into digital and operational improvements.
- Support the operational setup and maintenance of on‑site promotions and wholesale offers across platforms.
- Support basic data quality and data cleansing tasks using Excel where required.
- Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering.
- Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency.
Requirements:
- Confident communicator with a customer‑first mindset.
- Experience in customer support, e‑commerce or digital marketing (commercial or operational focus).
- Confidence working with websites.
- Strong problem‑solving skills with the ability to investigate issues methodically.
- Well organised, detail‑oriented and able to manage competing priorities.
- Basic Excel skills and comfort working with data (desirable, not essential).
- Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e‑commerce valued over formal qualifications.
Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Digital Platforms Customer Experience Executive (FTC 12 months) employer: Carlsberg Group
Carlsberg Marston’s Brewing Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a competitive salary, extensive benefits including a monthly product allowance, private medical options, and generous holiday entitlements, employees are supported both personally and professionally. Located in Hemel Hempstead, this hybrid role provides the opportunity to be part of a dynamic team dedicated to delivering outstanding customer experiences while working with some of the UK's most iconic beverage brands.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Platforms Customer Experience Executive (FTC 12 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values, and think about how your skills can contribute to their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting and resolving issues, be ready to discuss examples from your past experiences where you've successfully tackled challenges. We want to see how you think on your feet!
✨Tip Number 3
Show off your digital confidence! Be prepared to talk about your experience with e-commerce platforms and any relevant tools you've used. If you’ve got basic Excel skills, mention them too – they could come in handy for data tasks!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Digital Platforms Customer Experience Executive (FTC 12 months)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Platforms Customer Experience Executive role. Highlight your relevant experience in customer support and e-commerce, and show us how you can bring a customer-first mindset to the team.
Show Off Your Problem-Solving Skills:In your application, give us examples of how you've tackled issues in the past. We want to see your methodical approach to troubleshooting and how you’ve resolved problems effectively, especially in a digital context.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Carlsberg Group
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Marston’s Brewing Company. Familiarise yourself with their brands, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Problem-Solving Skills
As a Digital Platforms Customer Experience Executive, you'll need strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss how you approach troubleshooting and what steps you take to ensure a positive customer experience.
✨Demonstrate Your Digital Confidence
Since this role involves working with e-commerce platforms, be prepared to discuss your experience with digital tools and websites. If you have any specific examples of projects or tasks you've handled in a digital environment, share those. Highlight your comfort level with technology and your ability to adapt to new systems.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the company culture, and the specific challenges they face in customer experience. This shows that you're engaged and serious about the role, plus it gives you valuable insights into whether this is the right fit for you.
