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- Tasks: Deliver exceptional customer support via calls, chats, and emails.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier.
- Benefits: Enjoy a competitive salary and extensive benefits in a part-time role.
- Why this job: Be part of a dynamic team and help customers with iconic brands.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
Location: Wolverhampton
Job Length: 12 Month FTC – Part Time (19.5 hours weekly)
Salary & Benefits: Competitive Salary with extensive benefits
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Manage multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS Office software
Interested in finding out more? Apply today and a member of the recruitment team will be in touch! We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton employer: Carlsberg Britvic
Contact Detail:
Carlsberg Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will help you stand out as someone who can handle customer queries with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Carlsberg Britvic family. Don’t wait too long; apply today!
We think you need these skills to ace Customer Service Advisor - 12 Month FTC (Part Time) in Wolverhampton
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. Mention any relevant experience, especially in customer service or call centres!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Carlsberg Britvic
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Britvic. Familiarise yourself with their brands and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Practice Your Communication Style
Since this role involves a lot of communication, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential challenges you might face in the role and prepare your responses. This shows that you can think on your feet and are ready to tackle real-life situations.
