Technical Services Representative

Job

Title: Technical Services Representative – Permanent.

Field‑based role covering customer sites across Central London and the M25 corridor.

Working

Hours: Monday to Friday, 42 hours per week on a 4‑week rota, including one weekend every four weeks and two bank holidays per year.

• Competitive Salary With Extensive Benefits
• Monthly product allowance – alcoholic & non‑alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc. bank holidays)
• Access to a range of high street discounts

About The Role

As a Technical Services Representative, you’ll be a brand ambassador delivering a brilliant first impression to our customers.

You will install, maintain and repair soft drinks equipment in a variety of business premises across Central London (M25 corridor) and share advice and tips on how to serve the very best drinks.

Each day presents new challenges and learning opportunities.

Your enthusiasm for our products and drive to help people, combined with a logical problem‑solving approach and skilled hands, will be key to your success.

• Role Responsibilities
• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Central London (M25 corridor).
• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
• Diagnose faults and complete repairs efficiently, ensuring first‑time fix where possible.
• Educate customers on equipment operation, basic fault finding and food hygiene best practices.
• Provide technical advice and support to maximise equipment uptime and performance.
• Maintain accurate service records and complete all required documentation.
• Manage van stock, tools and spare parts to ensure readiness for customer visits.
• Build strong relationships with customers by providing an excellent service experience.
• Key Skills and Experience
• Full, clean UK manual driving licence (essential).
• Full training will be provided for those with previous experience using drink dispense equipment or similar technical/mechanical equipment.
• Strong practical and problem‑solving skills with the ability to diagnose and resolve technical issues.
• Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
• Highly adaptable, able to respond effectively to changing priorities and daily challenges.
• Confident using IT systems to complete service reports, manage workload and communicate effectively.
• Able to work independently, manage your own schedule and prioritise tasks effectively.
• A proactive approach with a strong focus on delivering excellent customer service.
• Commitment to working safely and following health and safety procedures.
• Key Performance Measures
• All activities completed to standard, delivering a perfect serve every time.
• Number of repeat service calls reduced.
• Minimum service calls following installation, diagnosis, repair and exchange of capital equipment – coolers, bar valves.
• Site time reduction.
• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week.
• Our commitment to diversity, equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses.

We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs to ensure a fair and equitable experience for all candidates; please let us know if you require adjustments during the recruitment process.

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