Job Title: Customer Services Executive Location: Mica Point, Tamworth Job Length: Permanent Working Hours: Full time, operating hours of 8am8pm, 5 days over 7 Competitive Salary with extensive benefits: Monthly product allowance
alcoholic & non-alcoholic options available Private Medical options Life AssuranceCompany bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvics brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive. About the role:
As part of our Customer Service team, youll manage inbound and outbound customer enquiries relating to equipment breakdowns, parts orders and complaints. Youll focus on resolving issues at the first point of contact wherever possible, helping to minimise disruption and deliver a positive customer experience. Youll play an important role in achieving service levels, improving customer satisfaction and supporting an efficient, cost-effective service. Role Responsibilities:
Manage inbound and outbound service calls, accurately diagnosing equipment faults and maximising first-line resolution and customer satisfaction. Guide customers through basic troubleshooting and equipment fixes over the phone where possible, helping to prevent total system failures. Accurately log technician visits, ensuring all relevant information is captured in case notes.Develop strong knowledge of dispense systems, chillers and ice machines across a range of customer environments. Educate customers on equipment operation, basic hygiene and routine maintenance. Monitor and manage Service and Asset Existence Programme (AEP) queues on a rotational basis. Liaise with external service providers supporting chiller and dispense systems in Ireland. Resolve customer enquiries and complaints at the first point of contact wherever possible. Complete administration accurately and within agreed timescales, ensuring customer records are kept up to date. Adhere to departmental standards, processes and guidelines. Work flexibly across operating hours of 8am8pm, 5 days over 7. Represent Carlsberg Britvic and its culture positively, both internally and externally. Experience and Key Attributes:
Excellent verbal communication skills essential Contact centre customer service/Technical experience preferred but not essential Good computer literacy, with confidence using Microsoft Office and other Windows-based applications and systems Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
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Technical Services Executive employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
