Technical Services Representative Location: Field-based role covering customer sites across Guildford, Swindon, Oxford, Reading, Slough areas (GU, SN, OX, RG, SL post codes) Permanent Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvics brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As a Technical Services Representative, youll be a brand ambassador by delivering a simply brilliant first impression to our customers. Youll also share advice and tips with customers on how to serve the very best drinks every times. To succeed in this role, youll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, youll be given comprehensive training in the role, as well as continuous on-going support. Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across the South and South East, primarily covering the GU, RG, SP, OX and SL postcode areas. Educate customers on equipment operation, basic fault finding and food hygiene best practices. Provide technical advice and support to maximise equipment uptime and performance. Maintain accurate service records and complete all required documentation. Manage van stock, tools and spare parts to ensure readiness for customer visits. Build strong relationships with customers by providing an excellent service experience. Full, clean UK manual driving licence (essential). Company van provided for business use. Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided. Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships. Confident using IT systems to complete service reports, manage workload and communicate effectively. A proactive approach with a strong focus on delivering excellent customer service. Key Performance Measures: Number of repeat service calls reduced Minimal service calls following installsDiagnosis, repair and exchange of capital equipment coolers, bar valves This is an exciting time to join our newly formed business with their incredible individual historys, innovation of products and some of the UKs most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers.
Weekend Customer Service Advisor/service in Slough employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
