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- Tasks: Deliver exceptional customer experiences and manage the order process for drinks.
- Company: Join Carlsberg Britvic, a leading name in the FMCG industry.
- Benefits: Enjoy competitive salary, flexible hours, and extensive benefits including medical options.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Prior customer service experience, ideally in FMCG, and SAP proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Carlsberg Britvic is seeking a Customer Service Representative in Lutterworth, UK. This hybrid role requires delivering exceptional customer experiences while managing the order process for drinks.
Responsibilities include:
- Processing orders
- Monitoring service quality
- Collaborating with teams to ensure seamless service delivery
Candidates should have prior customer service experience, ideally in FMCG, and proficiency in SAP.
The position offers a competitive salary, flexible hours, and extensive benefits including medical options and a company bonus scheme.
Hybrid FMCG Customer Service & Order Specialist in Lutterworth employer: Carlsberg Britvic
Contact Detail:
Carlsberg Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid FMCG Customer Service & Order Specialist in Lutterworth
✨Tip Number 1
Make sure you know the company inside out! Research Carlsberg Britvic and understand their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in the FMCG sector. We recommend role-playing with a friend or using online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid FMCG Customer Service & Order Specialist in Lutterworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in FMCG. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team at Carlsberg Britvic.
Showcase Your SAP Skills: Since proficiency in SAP is a must-have, make sure to mention any relevant experience you have with it. If you’ve used it in previous roles, give us some examples of how you’ve leveraged it to improve service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Carlsberg Britvic
✨Know Your FMCG Stuff
Make sure you brush up on your knowledge of the FMCG sector. Understand the trends, challenges, and what makes great customer service in this industry. Being able to discuss these points will show that you're genuinely interested and informed.
✨Showcase Your SAP Skills
Since proficiency in SAP is a must-have, be ready to talk about your experience with it. If you've used it in previous roles, prepare specific examples of how you navigated the system to improve order processing or customer interactions.
✨Demonstrate Your Customer Service Prowess
Think of a few standout moments from your past customer service roles where you went above and beyond. Be ready to share these stories, focusing on how you resolved issues and created positive experiences for customers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if Carlsberg Britvic is the right fit for you. Ask about team collaboration or how they measure service quality.