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- Tasks: Deliver exceptional customer experiences and manage the order process for iconic beverages.
- Company: Join Carlsberg Britvic, a leading multi-beverage supplier in the UK.
- Benefits: Competitive salary, private medical options, generous holiday, and high street discounts.
- Why this job: Be the voice of our brand and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Join Carlsberg Britvic as a Customer Service Representative and become an essential part of our integrated beverage powerhouse. In this pivotal role, you'll deliver exceptional customer experiences while managing the end-to-end order process for our world-class portfolio of beer and soft drinks. As the primary point of contact for customers, you'll build strong relationships, solve problems at their root cause, and ensure seamless service delivery that reflects our commitment to excellence.
This position requires a customer-centric mindset, strong communication skills, and the ability to manage competing priorities in a fast-paced environment. Your contributions will directly impact customer satisfaction, operational efficiency, and brand reputation as we continue to build our iconic business proposition in the UK market.
Role Responsibilities- Serve as the primary contact for customer depot and head office teams, delivering exceptional service through clear, timely, and proactive communication throughout the order lifecycle.
- Accurately process and validate all customer orders, ensuring high data quality standards while securing and managing booking slots to maintain service continuity.
- Monitor orders against agreed parameters and conduct timely checks to ensure successful execution and adherence to service standards.
- Investigate order failures and service gaps, providing thorough root-cause analysis and implementing corrective actions to prevent recurrence.
- Collaborate effectively with forecast managers, deployment teams, transport & warehouse providers to ensure seamless customer service delivery.
- Support the zero-loss philosophy by driving optimal order volumes, full load utilization, and minimizing inefficiencies.
- Identify and implement opportunities to simplify processes, improve workflows, and enhance the overall customer experience.
- Previous customer service experience in a similar role, with FMCG business experience highly valued.
- Account management experience desirable, with a proven ability to build and maintain strong customer relationships.
- Proficiency with SAP and other order management systems.
- Strong problem-solving abilities with a "fix it properly" mindset—identifying underlying issues rather than applying quick fixes.
- Excellent communication skills with the ability to manage stakeholder expectations effectively.
- Detail-oriented approach with strong organizational skills and the ability to prioritize competing demands.
- Passion for delivering exceptional customer experiences with a commitment to continuous improvement.
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Representative in Lutterworth employer: Carlsberg Britvic
Contact Detail:
Carlsberg Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lutterworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to tackle challenges head-on, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Carlsberg Britvic.
We think you need these skills to ace Customer Service Representative in Lutterworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like problem-solving and communication.
Showcase Your Passion: Let us see your enthusiasm for delivering exceptional customer experiences! Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. We love candidates who are genuinely passionate about what they do.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we want to see your skills and experiences without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Carlsberg Britvic
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Britvic. Familiarise yourself with their brands, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same dedication to the role.
✨Practice Problem-Solving Scenarios
Since the role requires strong problem-solving abilities, practice answering situational questions. Think about how you would handle order failures or service gaps. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, opportunities for growth, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.