At a Glance
- Tasks: Support Account Managers in optimising processes for soft drinks and beer portfolios.
- Company: Join a leading retail brand known for its commitment to quality and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by improving commercial processes and driving team success.
- Qualifications: Experience in commercial processes and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are now recruiting for a Customer Support Manager - Sainsbury's & Waitrose. This role will be responsible for supporting our Premium Account Managers in executing core business processes for both our soft drinks and beer portfolios to maximise our commercial investment and activities.
Responsibilities:
- Support JS & Waitrose Account teams with core commercial processes across beer and soft drinks, including pricing, forecasting, promotions, and customer invoicing.
- Drive accurate, consistent, and efficient processes that help account managers deliver high-quality work on time.
- Spot and fix workflow gaps, continually improving how the team operates.
- Partner with cross-functional teams to design and embed new processes that integrate beer and soft drinks smoothly.
- Test new tools and workflows, gather feedback, and refine for successful rollout.
- Champion best-practice ways of working to strengthen commercial and operational performance.
Qualifications:
- Own JBP modelling and tracking in Anaplan, supporting the integration of beer processes into the system.
- Proven experience in designing, refining or embedding commercial processes and understands how they connect across functions.
- Clear, concise communicator with confidence to tailor the approach to various audiences.
- Strong stakeholder management with the ability to build rapport and influence.
- Highly analytical with the ability to interrogate and interpret data to drive insight.
- Adaptable and responsive to change with a high accountability for plans, action, delivery and outcome.
- Champion new ways of working, looking for proactive ways of working, and continuous improvement.
Customer Support Manager in Hemel Hempstead employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current employees at Sainsbury's & Waitrose on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Support Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to commercial processes and stakeholder management. We recommend using the STAR method to structure your answers, showcasing your experience in driving improvements and managing teams effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive insights in previous roles. Bring examples of how you've improved processes or solved problems, especially in customer support or commercial settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Good luck!
We think you need these skills to ace Customer Support Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Support Manager role. Highlight your experience with commercial processes, stakeholder management, and any relevant tools like Anaplan. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or worked cross-functionally in the past. We love a good story!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, don’t shy away from showcasing your data interpretation skills. Mention any tools or methods you’ve used to drive insights and improve performance. We’re all about data-driven decisions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Carlsberg Britvic
✨Know Your Stuff
Make sure you understand the core responsibilities of a Customer Support Manager, especially around commercial processes like pricing and forecasting. Brush up on your knowledge of the soft drinks and beer portfolios, as well as any relevant tools like Anaplan. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Support Manager, you'll need to communicate clearly with various stakeholders. Prepare examples of how you've tailored your communication style to different audiences in the past. This could be anything from presenting data insights to collaborating with cross-functional teams. Practice articulating these experiences so they come across naturally in the interview.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive insights in previous roles. Think of specific instances where your analytical skills led to improved processes or outcomes. This will help you illustrate your ability to interrogate and interpret data effectively, which is crucial for this position.
✨Emphasise Continuous Improvement
The role requires a proactive approach to identifying workflow gaps and championing new ways of working. Prepare to share examples of how you've successfully implemented changes in past roles. Highlight your adaptability and accountability in driving these improvements, as it aligns perfectly with what they're looking for.
