At a Glance
- Tasks: Install, maintain, and repair soft drinks equipment while providing excellent customer service.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holidays, and a company bonus scheme.
- Other info: Exciting opportunities for growth in a supportive and innovative environment.
- Why this job: Be a brand ambassador and make a real impact in a dynamic, hands-on role.
- Qualifications: Full UK driving licence and a passion for helping people; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field-based role covering customer sites across M3/M4 corridor
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year
Competitive Salary with extensive benefits:
- Monthly product allowance (alcoholic & non-alcoholic options available)
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (including bank holidays)
- Access to a range of high street discounts
About the role:
As a Technical Services Representative, you'll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customers' expectations. You'll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across M3/M4 corridor. You'll also share advice and tips with customers on how to serve the very best drinks every time. No two days are the same, which means you'll always be learning and finding new challenges to get stuck into. Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role.
To succeed in this role, you'll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you'll be given comprehensive training in the role, as well as continuous ongoing support.
Role Responsibilities:
- Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across M3/M4 corridor.
- Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
- Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
- Educate customers on equipment operation, basic fault finding and food hygiene best practices.
- Provide technical advice and support to maximise equipment uptime and performance.
- Maintain accurate service records and complete all required documentation.
- Manage van stock, tools and spare parts to ensure readiness for customer visits.
- Build strong relationships with customers by providing an excellent service experience.
Experience and Key Attributes:
- Full, clean UK manual driving licence (essential). Company van provided for business use.
- Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.
- Strong practical and problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
- Highly adaptable, able to respond effectively to changing priorities and daily challenges.
- Confident using IT systems to complete service reports, manage workload and communicate effectively.
- Able to work independently, manage your own schedule and prioritise tasks effectively.
- A proactive approach with a strong focus on delivering excellent customer service.
- Commitment to working safely and following health and safety procedures.
Key Performance Measures:
- All activities completed to standard, delivering a perfect serve every time
- Number of repeat service calls reduced
- Minimal service calls following installs
- Diagnosis, repair and exchange of capital equipment (coolers, bar valves)
- Site time reduction
- Great Carlsberg Britvic Technician Audits
- Health & Safety, preparation for work day/week
This is an exciting time to join our newly formed business with their incredible individual histories, innovation of products and some of the UK's most iconic brands. Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Technical Services Representative - M3/M4 corridor in Hampshire employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
