Senior National Account Manager - Co Op in England

Location: Field Based – some weekly travel is expected to our head office in Hemel Hempstead, along with customer visits (Manchester) and other Carlsberg Britvic sites.

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (including bank holidays)
• Access to a range of high street discounts

About the role:

We are now recruiting for a Senior National Account Manager. Reporting to the National Account Controller, this role will be responsible for leading the relationship with Co‑Op, managing negotiations and the development of account strategy to deliver company volume, profit and market share targets.

Role Responsibilities:

• Develop customer‑specific strategic and tactical plans aligned with channel goals to drive revenue, share, and trading contribution.
• Management of 1 direct report, capable of developing, supporting and guiding them to achieve team and business objectives.
• Build outlet‑level execution plans and negotiate successful delivery with customers.
• Lead point‑of‑purchase deployment and provide agile feedback to Planning & Execution teams.
• Manage pricing changes, including pre‑conditioning, execution, and objection handling.
• Collaborate with Customer Logistics to forecast volumes accurately and support business planning.
• Drive a proactive customer contact strategy to identify and convert new business opportunities.
• Lead high‑quality, well‑prepared customer meetings and ensure the team follows the same standards.
• Monitor account performance, implement corrective actions, and drive cross‑functional collaboration.
• Spend time in outlet to gather insight, validate execution, and coach team members to ensure plans land in trade.
• Own account P&L, manage budgets for maximum ROI, oversee key rebates/claims, and use CRM tools to manage all processes.

Experience and Key Attributes:

• Experience within a National Account Manager role within an FMCG business is essential.
• Strong commercial acumen to enable development of strong BSD commercial propositions which can be developed into account plans & implementable in outlet execution plans.
• Understanding and confidence with P&L management and with management of both volume and profit forecasting processes.
• Strong selling and negotiation skills, with a compelling and inspirational communication style.
• Excellent interpersonal skills and written and oral communication skills to enable the development of highly effective internal and external partnerships.
• A highly developed influencing style and comfortable with constructively challenging and being challenged.
• Proficient in personal planning and time management.
• Experience of budgetary management – trade investment.
• Experience in category development or customer category development (desirable).

Our commitment to diversity equity & inclusion:

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.