At a Glance
- Tasks: Lead a dynamic team delivering top-notch People Services and enhancing colleague experiences.
- Company: Join Carlsberg Britvic, a company committed to inclusivity and employee growth.
- Benefits: Enjoy a competitive salary, generous holiday, private medical options, and a bonus scheme.
- Other info: Embrace a culture of continuous learning and diverse perspectives.
- Why this job: Make a real impact by improving processes and supporting your colleagues every day.
- Qualifications: Experience in HR operations and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
- Job Title
- People & Culture Services Team Lead
- Location
- Hemel Hempstead (3 days on site)
- Job Length
- 12 month fixed-term contract (start early September)
- Working Hours
- 35 hours per week
- Salary & Benefits
- Monthly product allowance (alcoholic & non-alcoholic)
- Private medical options
- Life assurance
- Company bonus scheme
- 24/7 GP services access
- Enhanced pension contribution
- Generous holiday (incl. bank holidays)
- Access to a range of high street discounts
About the role
As People Services Team Lead, you will lead the day‑to‑day delivery of People Services across Carlsberg Britvic.
You will manage a team that supports colleagues and managers with People & Culture queries and employee lifecycle activities, ensuring consistent delivery of a high‑quality, customer‑focused service.
You will drive operational excellence, oversee service standards and processes, and continuously improve efficiency, accuracy and the colleague experience.
Working closely with stakeholders across the business, you will support an effective and compliant People Services function.
Responsibilities
- Lead day‑to‑day delivery of People Services, ensuring colleague lifecycle activities are completed accurately, efficiently, and per service expectations.
- Manage and develop a People Services team, providing coaching, guidance and performance support.
- Resolve all People & Culture queries professionally, consistently, and within agreed service levels.
- Act as escalation point for complex colleague and manager enquiries, driving timely resolution.
- Oversee accurate processing of employee data and transactions, maintaining data quality and compliance.
- Partner with stakeholders to continuously improve processes, systems and colleague experience.
- Work with Compliance and People teams to maintain controls, audit readiness and data integrity.
- Coordinate workloads and resource planning to ensure effective service coverage.
- Build and maintain a highly capable, multi‑skilled team through knowledge sharing, continuous learning and best practice adoption.
- Represent People Services across Carlsberg Britvic, promoting a customer‑focused approach.
Qualifications and Key Attributes
- Strong understanding of employee lifecycle processes within shared services, HR operations or people services.
- Experience leading, coaching and developing a customer‑focused administration or HR services team.
- Excellent stakeholder management and communication skills.
- Highly organised, able to prioritise workloads and manage competing deadlines.
- Strong attention to detail and proactive problem solver.
- Experience with HR systems such as Success Factors and case management platforms.
- Understanding of payroll processes and impact of HR transactions on payroll accuracy.
- Knowledge of data privacy requirements and best practices for employee data management.
- Strong analytical and problem‑solving skills, using data and insights to drive continuous improvement.
- Passion for delivering an exceptional colleague experience through high‑quality, efficient and compliant People Services.
EEO Statement
We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses.
We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed and inclusive practices are embedded in everything we do.
We can support accessibility needs to ensure a fair and equitable experience for all candidates.
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StudySmarter Expert Advice🤫
We think this is how you could land People Services Team Lead in England
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Carlsberg Britvic and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Services Team Lead in England
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Carlsberg Britvic. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Carlsberg Britvic
✨Showcase Your Adaptability
Given that this is a temporary HR role at Carlsberg Britvic, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Carlsberg Britvic uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Carlsberg Britvic.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Carlsberg Britvic.
