At a Glance
- Tasks: Support B2B e-commerce platforms, troubleshoot issues, and enhance customer experience.
- Company: Join a dynamic team at Sensational Drinks with a focus on innovation.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience while developing your digital skills.
- Qualifications: Customer support or e-commerce experience; strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hemel Hempstead - Hybrid
Job Length: FTC, 12 months maternity cover
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (incl. bank holidays)
- Access to a range of high street discounts
Job Overview
We’re seeking a hands‑on, organised and digitally confident executive to support the day‑to‑day running of our B2B e‑commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website‑related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You’ll work closely with a digital team, commercial teams and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms.
Key Responsibilities
- Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution.
- Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience.
- Work closely with customer operations, field teams and digital colleagues to ensure joined‑up issue resolution.
- Own the first‑line response to website bugs, ordering issues and user experience problems across both B2B platforms.
- Feed customer insights back into digital and operational improvements.
- Support the operational setup and maintenance of on‑site promotions and wholesale offers across platforms.
- Support basic data quality and data cleansing tasks using Excel where required.
- Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering.
- Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency.
Requirements
- Confident communicator with a customer‑first mindset.
- Experience in customer support, e‑commerce or digital marketing (commercial or operational focus).
- Confidence working with websites.
- Strong problem‑solving skills with the ability to investigate issues methodically.
- Well organised, detail‑oriented and able to manage competing priorities.
- Basic Excel skills and comfort working with data (desirable, not essential).
- Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e‑commerce valued over formal qualifications.
Our commitment to diversity, equity and inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please let us know if you require any adjustments during the recruitment process.
Digital Platforms Customer Experience Executive (FTC 12 months) employer: Carlsberg Britvic
Join a dynamic team in Hemel Hempstead as a Digital Platforms Customer Experience Executive, where you will thrive in a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, extensive benefits including private medical options and generous holiday allowances, we are committed to fostering a positive environment that encourages professional development and collaboration. Our hybrid working model and focus on diversity ensure that every voice is heard, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Platforms Customer Experience Executive (FTC 12 months)
✨Tip Number 1
Get to know the company inside out! Research their digital platforms and customer experience strategies. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for common interview questions related to customer experience and problem-solving. Think of examples from your past experiences where you've successfully resolved issues or improved processes. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. Plus, it shows that you’re proactive and keen to join the team!
We think you need these skills to ace Digital Platforms Customer Experience Executive (FTC 12 months)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support and e-commerce. We want to see how your skills align with the role of Digital Platforms Customer Experience Executive, so don’t hold back on showcasing relevant achievements!
Show Off Your Problem-Solving Skills:Since this role involves troubleshooting and resolving issues, share specific examples of how you've tackled challenges in previous positions. We love seeing candidates who can think on their feet and provide clear guidance to customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to read and digest.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carlsberg Britvic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around customer experience and digital platforms. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved customer issues or improved a digital process. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your problem-solving skills and customer-first mindset effectively.
✨Show Your Digital Savvy
Since this role involves working with e-commerce platforms, be ready to discuss your experience with websites and any relevant tools or technologies. If you have basic Excel skills, mention them! Highlighting your comfort with digital environments will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing digital projects, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
