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- Tasks: Support account teams with commercial processes for beer and soft drinks.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier.
- Benefits: Enjoy a competitive salary, private medical options, and generous holiday.
- Why this job: Make an impact in a dynamic environment while driving commercial success.
- Qualifications: Experience in commercial processes and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid – working from our Head Office at Hemel Hempstead weekly
Job Length: Permanent – Full Time
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (incl. bank holidays)
- Access to a range of high street discounts
About the role:
We are now recruiting for a Customer Support Manager – Sainsbury’s & Waitrose, this role will be responsible for supporting our Premium Account Managers in executing core business processes for both our soft drinks and beer portfolios to maximise our commercial investment and activities.
Role Responsibilities:
- Support JS & Waitrose Account teams with core commercial processes across beer and soft drinks, including pricing, forecasting, promotions, and customer invoicing.
- Drive accurate, consistent, and efficient processes that help account managers deliver high‑quality work on time.
- Spot and fix workflow gaps, continually improving how the team operates.
- Partner with cross‑functional teams to design and embed new processes that integrate beer and soft drinks smoothly.
- Test new tools and workflows, gather feedback, and refine for successful rollout.
- Champion best‑practice ways of working to strengthen commercial and operational performance.
- Own JBP modelling and tracking in Anaplan, supporting the integration of beer processes into the system.
Experience and Key Attributes:
- Proven experience in designing, refining or embedding commercial processes and understands how they connect across functions.
- Clear, concise communicator with confidence to tailor the approach to various audiences.
- Strong stakeholder management with the ability to build rapport and influence.
- Highly analytical with the ability to interrogate and interpret data to drive insight.
- Adaptable and responsive to change with a high accountability for plans, action, delivery and outcome.
- Champion new ways of working, looking for proactive ways of working, and continuous improvement.
Our commitment to diversity equity & inclusion:
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Customer Support Manager - Sainsbury\'s & Waitrose employer: Carlsberg Britvic
Contact Detail:
Carlsberg Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager - Sainsbury\'s & Waitrose
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Carlsberg Britvic on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and commercial processes. We should also think of examples from our past experiences that showcase our skills in stakeholder management and process improvement.
✨Tip Number 3
Show off our analytical skills! Be ready to discuss how we've used data to drive insights in previous roles. This will demonstrate our ability to adapt and respond to change, which is key for the Customer Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we align with Carlsberg Britvic's commitment to diversity and inclusion.
We think you need these skills to ace Customer Support Manager - Sainsbury\'s & Waitrose
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Manager role. Highlight your experience with commercial processes and how it connects across functions, just like we do at StudySmarter!
Showcase Your Communication Skills: We love clear and concise communicators! Use your application to demonstrate how you can tailor your communication style to different audiences, especially when discussing complex topics.
Highlight Your Analytical Skills: As a Customer Support Manager, being analytical is key. Share examples of how you've used data to drive insights and improve processes in your previous roles. We want to see your problem-solving skills shine!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Carlsberg Britvic
✨Know Your Stuff
Before the interview, make sure you understand Carlsberg Britvic's products and their market position. Familiarise yourself with their beer and soft drink portfolios, as well as recent promotions or changes in pricing. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Process Skills
Since the role involves refining commercial processes, be ready to discuss your experience in this area. Prepare specific examples of how you've improved workflows or implemented new systems in previous roles. Highlight your analytical skills and how they contributed to successful outcomes.
✨Communicate Clearly
As a Customer Support Manager, clear communication is key. Practice articulating your thoughts concisely and confidently. Think about how you can tailor your communication style to different stakeholders, as this will be crucial in your role supporting account managers.
✨Embrace Change
The job requires adaptability and a proactive approach to change. Be prepared to discuss times when you've successfully navigated change in your work environment. Share how you championed new ways of working and contributed to continuous improvement within your team.