At a Glance
- Tasks: Manage customer enquiries and resolve issues to ensure a positive experience.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and discounts.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Strong communication skills; experience in customer service is a plus.
The predicted salary is between 24065 - 29413 £ per year.
Location: Mica Point, Tamworth
Job Length: Permanent
Working Hours: Full time, operating hours of 8am-8pm, 5 days over 7
Competitive Salary with extensive benefits:
- Monthly product allowance (alcoholic & non-alcoholic options available)
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday
- Access to a range of high street discounts
About the role:
As part of our Customer Service team, you'll manage inbound and outbound customer enquiries relating to equipment breakdowns, parts orders and complaints. You'll focus on resolving issues at the first point of contact wherever possible, helping to minimise disruption and deliver a positive customer experience. You'll play an important role in achieving service levels, improving customer satisfaction and supporting an efficient, cost-effective service.
Role Responsibilities:
- Manage inbound and outbound service calls, accurately diagnosing equipment faults and maximising first-line resolution and customer satisfaction.
- Guide customers through basic troubleshooting and equipment fixes over the phone where possible, helping to prevent total system failures.
- Accurately log technician visits, ensuring all relevant information is captured in case notes.
- Develop strong knowledge of dispense systems, chillers and ice machines across a range of customer environments.
- Educate customers on equipment operation, basic hygiene and routine maintenance.
- Monitor and manage Service and Asset Existence Programme (AEP) queues on a rotational basis.
- Liaise with external service providers supporting chiller and dispense systems in Ireland.
- Resolve customer enquiries and complaints at the first point of contact wherever possible.
- Complete administration accurately and within agreed timescales, ensuring customer records are kept up to date.
- Adhere to departmental standards, processes and guidelines.
- Work flexibly across operating hours of 8am-8pm, 5 days over 7.
- Represent Carlsberg Britvic and its culture positively, both internally and externally.
Experience and Key Attributes:
- Excellent verbal communication skills essential
- Contact centre customer service/Technical experience preferred but not essential
- Good computer literacy, with confidence using Microsoft Office and other Windows-based applications and systems
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Services Executive employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
