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- Tasks: Maintain strong retailer relationships and provide exceptional customer service in a fast-paced environment.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy competitive salary, private medical options, generous holiday, and high street discounts.
- Why this job: Be part of a dynamic team making a real impact in the FMCG industry.
- Qualifications: Experience in supply chain operations and strong communication skills are preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hemel Hempstead - Breakspear P, GB, HP2 4TZ / Hemel Hempstead - Breakspear P, GB, LE17 4XW
Job Length: Permanent
Working Hours: 37.5, Hybrid
Competitive Salary With Extensive Benefits:
- Monthly product allowance – alcoholic & non‑alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About The Role:
As a Collaboration Executive, you will play a key part in maintaining strong retailer relationships and supporting high service levels whilst working within a high performing team to deliver results. You will provide exceptional customer service and operational support within a fast paced FMCG environment. This role ensures accurate order processing, proactive communication with customers and internal teams and the smooth flow of stock, service and delivery information.
Role Responsibilities:
- Process customer orders accurately and in a timely manner to allow network planning to review
- Manage customer queries relating to shortages, delays and product information
- Manage NPD activation and order groups within customer system
- Lead monthly Customer Supply Chain Meetings for Collaboration
- Manage Supply Chain KPIs: SOH, Service and cost to deliver
- Manage daily reporting and communications externally and internally
- Build strong working relationships with customers, understanding their processes and expectations
- Work with internal cross functional teams to ensure smooth delivery and availability to customer demand
- Attend key internal meetings and share appropriate updates to the customer
- Identify root causes of service issues and put solutions in place
- Support continuous improvement initiatives
Experience And Key Attributes:
- Working in fast-paced environments with multiple priorities
- Strong written and verbal communication skills
- Strong organisational skills
- Experience of influencing key stakeholders
- Familiarity with ERP systems (SAP/APO) or Retailer portals is advantageous
- Customer facing experience desired
Education/Qualifications:
- Relevant qualification in Supply Chain Management, Business, or related field (preferred)
- Demonstrated experience in FMCG supply chain operations
- Confident using Excel for reports, trackers, pivot tables and dashboards
Our commitment to diversity equity & inclusion:
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Collaboration Executive employer: Carlsberg Britvic
Contact Detail:
Carlsberg Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collaboration Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Collaboration Executive role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Familiarise yourself with their brands and be ready to discuss how your skills can contribute to maintaining strong retailer relationships. We want you to shine!
✨Tip Number 3
Practice your communication skills! As a Collaboration Executive, you'll need to manage customer queries and work with internal teams. We suggest doing mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job!
We think you need these skills to ace Collaboration Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collaboration Executive role. Highlight your experience in FMCG supply chain operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at Carlsberg Britvic. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Carlsberg Britvic
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collaboration Executive inside out. Familiarise yourself with the company’s products and services, especially their iconic brands. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As this role involves maintaining strong retailer relationships, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed customer queries or collaborated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your ability to identify and solve service issues. Prepare specific examples from your past experiences where you successfully tackled challenges, particularly in fast-paced environments. Highlight your analytical skills and how you implemented solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to continuous improvement, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.