At a Glance
- Tasks: Install, service, and repair soft drinks equipment while educating customers on best practices.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holidays, and high street discounts.
- Other info: Dynamic role with comprehensive training and ongoing support in a growing business.
- Why this job: Be a brand ambassador and make a real impact by helping customers enjoy their favourite drinks.
- Qualifications: Full UK driving licence and strong customer service skills; training provided for technical aspects.
The predicted salary is between 30863 - 37721 £ per year.
Location: Field-based role covering customer sites across M3/M4 corridor
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year
Competitive Salary with extensive benefits:
- Monthly product allowance (alcoholic & non-alcoholic options available)
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (including bank holidays)
- Access to a range of high street discounts
As a Technical Services Representative, you'll be a brand ambassador by delivering a simply brilliant first impression to our customers. You'll also share advice and tips with customers on how to serve the very best drinks every time.
To succeed in this role, you'll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you'll be given comprehensive training in the role, as well as continuous ongoing support.
Responsibilities include:
- Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across M3/M4 corridor.
- Educate customers on equipment operation, basic fault finding and food hygiene best practices.
- Provide technical advice and support to maximise equipment uptime and performance.
- Maintain accurate service records and complete all required documentation.
- Manage van stock, tools and spare parts to ensure readiness for customer visits.
- Build strong relationships with customers by providing an excellent service experience.
Experience and Key Attributes:
- Full, clean UK manual driving licence (essential). Company van provided for business use.
- Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.
- Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
- Confident using IT systems to complete service reports, manage workload and communicate effectively.
- A proactive approach with a strong focus on delivering excellent customer service.
Key Performance Measures:
- All activities completed to standard, delivering a perfect serve every time
- Number of repeat service calls reduced
- Minimal service calls following installs
- Diagnosis, repair and exchange of capital equipment coolers, bar valves
- Site time reduction
- Great Carlsberg Britvic Technician Audits
- Health & Safety, preparation for work day/week
This is an exciting time to join our newly formed business with their incredible individual histories, innovation of products and some of the UK's most iconic brands. Carlsberg Britvic strives to deliver the best service to our customers and consumers.
Customer Tech Support Specialist (Permanent) in Basingstoke employer: Carlsberg Britvic
At our Northampton Brewery, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a competitive salary and extensive benefits including a monthly product allowance, life assurance, and enhanced pension contributions, we foster a supportive work culture that encourages collaboration and continuous improvement. Our commitment to diversity and inclusion ensures that every team member feels valued, while ample opportunities for professional development make this a rewarding place to build your career as a Multi Skilled Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Tech Support Specialist (Permanent) in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carlsberg Britvic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carlsberg Britvic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Tech Support Specialist (Permanent) in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carlsberg Britvic:Your cover letter is your chance to shine! Tell us why you want to work at Carlsberg Britvic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carlsberg Britvic!
How to prepare for a job interview at Carlsberg Britvic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
